Posts Tagged: street-level bureaucracy

Citizen 2.0 or Client 2.0: The Street-Level Bureaucrat and Engagement 2.0

I started my government career as a street-level bureaucrat. In the summer of 1990 I was a paralegal intern for the Richmond, Kentucky Department of Public Advocacy. This was a public defenders office that covered four counties and my job was to interview the clients that had been arrested and jailed. I would spend the… Read more »