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The Right Content Services to Enhance CX

Investing in content services can greatly improve the constituent experience. And casting a content services partner will ease your agency’s journey to better customer experience (CX). Your agency’s first step is to define the capabilities most critical to enhancing the citizen experience.

Every content service offering can contribute to simplifying business processes, and therefore create more opportunities for employees to focus on citizens. Below we highlight several capabilities to set the stage for better content services. These tips are an excerpt from a partner ebook, Choosing a Content Services Partner.

Dazzle with document sharing and collaboration

The tech your agency chooses should enable your agency to improve both user and constituent experiences. An enterprise-ready, cloud-based tool will allow you to securely share content, collaborate on documents and extend related processes to individuals inside and outside your organization.

Captivate with customer communications management

A content services partner with a strong focus on customer experience-improving capabilities should allow your agency to create and distribute personalized correspondence and customized documentation in a variety of formats to all the people you serve in an efficient, cost-effective and consistent way.

Delight with document management

Strong document management capabilities allow you to organize, manage and optimize content across your agency, including compound documents and rich media files. When users are empowered to find the information they need when they need it, they can provide faster and more accurate responses to constituents.

Rivet them with records management

Constituents are focused on the security of their information, and your chosen partner should be too. Strong partners should provide automated document and records management to securely destroy (and preserve) information according to legal and compliance guidelines, and minimize legal risks enterprise-wide.

Spellbind with business process management

In today’s fast-paced, digital world, business processes need to be able to keep up. Your chosen content services vendor should allow you to automate tasks, route documents, manage exceptions and extend key processes using advanced tools. Better processes mean faster service and better experiences for constituents.

Knock ’em dead with data extraction and capture

This is another capability that can revolutionize your digital transformation and level up your game with constituents. Vendors should allow your organization to leverage multi-channel capture for all types of content. With intelligent automation, you can classify, extract and validate critical incoming information and provide faster, easier access to content to those who need it most.

To read the full ebook and learn how to find a content services partner that will score you a standing ovation from your constituents, download the full ebook here: Choosing a Content Services Partner.

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Dear Valued Beneficiary,

I am Mrs.Hanna Serwaa Tetteh, United Nations African Regional
Representative on UNDP Fraudulent Victims Programs. I contacted you on
this wonderful and best united Nations financial gift of the year 2020
on fraudulent victims all over the World, this programs started since
2nd of August 2020 to compensate all victims affected by African
fraudsters in conjunction with the covid 19 pandemic worldwide, the
United Nations Donated an amount of $ 980 Billion USD to compensate
all victims involved in fraudulent activities in Africa and other
parts of the World under a concluded arrangement that each victim
should be paid according to his or her expenditures.

You’re lucky enough to have your profile appear on the list of people
to be compensated with the sum of $ 250.000.00 USD(Two Hundred and
Fifty Thousand United States of American dollars) and because of that
I contacted you to inform you on how you could claim your compensation
funds. Due to the high rate of fraudulent from Africa and many people
affected financially and some losing their homes and properties, the
United Nations gave out humanitarian help with sum of 980 Billion USD
to compensate those affected on fraudulent transactions in Africa,
Syria, Lybia and other parts of the World.

Congratulations to you once again for being among the people to be compensated.
Finally, the United Nations instructed that every payment will be made
to the clients through ATM Visa Global card, meaning that the paying
the bank will issue on your name an ATM Visa global card and send it to you
through DHL postal service to your designated address in your country.

You are required to reply me back immediately with your address on
where to receive your ATM Visa global card in the sum of $ 250.000.00
USD.
Contact us back with our email address ([email protected])

Thanks.

Best regards
Mrs.Hanna Serwaa Tetteh
(United Nations Compensation Program Officer)