As the world adjusts and evolves to new ways of working, organizational leaders are being tasked with enabling hybrid remote and office working for their teams, putting the right systems and infrastructures in place to ensure a consistent employee experience. It is clearer than ever before that technology will play an increasingly essential role inRead… Read more »
Posts By Uyen Nguyen
Even as organizations become increasingly digital-native, paper-based workflows remain essential and agencies should leverage this catalyst.
Empower teams and drive business value with interactive learning and on-demand training options such as synchronous and asynchronous learning.
Many cities moved quickly to adjust transportation infrastructure. Your agency can use this data to gain insights for your transportation planning efforts.
Traffic fatalities rose even as driving decreased in 2020, and transportation planners stepping up their safety initiatives — especially for pedestrians.
A recent IDC study shows that organizations have a vested interest in ensuring that their employees keep their skills up to date.
In an active planning environment, agencies can streamline reporting and access real-time data to address unexpected changes and plan for what’s next.
Integral Care of Travis County, Texas wanted to personalize contact center interactions by changing the way its agents engaged with callers.
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
It’s difficult to get visibility into the right data, performance analytics is the engine for agencies to use data-driven insights to make better choices.