Investing in content services can greatly improve CX and casting a content services partner will ease your agency’s journey to better CX.
Posts Tagged: content services
Digital transformation is essential to improving government, but it can be difficult to achieve. We partnered with Hyland to provide a better sense of how government can drive digital transformation through content services.
Government content now comes in a wide variety of digital formats ranging from photos to satellite imagery to surveillance video and social media. Digital content services platforms can help agencies effectively manage their new, unstructured digital content.
While government has been focused largely on big data and structured data sets, the more than 85 percent of unstructured data and the impact it has on the operations of government has largely been ignored. From serving citizens, to mission readiness, to day-to-day operations, being able to effectively find and manage content for use in… Read more »