We are on the precipice of an Administration change, and government managers and supervisors at all levels need to feel equipped to lead through this transition. Join us on Monday, Oct. 28 from 1-1:30 p.m. PT/4-4:30 p.m. ET as we talk with a government leadership expert about how to best manage and support your teams throughRead… Read more »
Whether you collected feedback from an official survey, a social media post or an in-person conversation with a constituent, do you know what your next step is? Feedback is only as good as what you do with it. Agencies need a well-thought-out and documented plan for what to do with responses and input, no matterRead… Read more »
Communities across the country are facing a fiscal cliff brought on by a perfect storm of reduced federal grant funding, declining tax revenues, rising inflation, and increasing demands for services. These challenges are pushing local governments to do more with fewer resources. As your government prepares for the upcoming budget cycle, it’s important to addressRead… Read more »
Disruption can come in many forms: natural disasters, cyberattacks, budget cuts, administration change, etc. But the strength of your agency depends on how well it can bounce back from these setbacks and periods of transition. Join us online Wednesday, Oct. 16 at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders aboutRead… Read more »
Customer experience (CX) is arguably one of the most important elements that instill trust in government services. However, figuring out how to improve trust isn’t easy. That’s where learning from your peers can be useful. Join us online Wednesday, Oct. 2 at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders aboutRead… Read more »
Agencies might be under the impression that the grant management process is done after it is awarded, but that is far from accurate. In fact, a large portion of the grant process is done post-award. Think of things like compliance, allocation, reporting and more. Join us online Thursday, Oct. 3 at 2 p.m. ET/11 a.m.Read… Read more »
Register Now: Wednesday, Oct. 23, 2024 Virtual Summit We’re thrilled to have you join us at the upcoming NextGen Government Training Virtual Summit: Essential Skills for the Modern Public Servant on Wednesday, Oct. 23, 2024! Registration is free and open to everyone. We’re so looking forward to hosting a full day of professional development keynotes andRead… Read more »
When’s the last time you dusted off your resume and took a critical look at it? Whether you’re actively looking for a new job or not, it’s always a good idea to have a polished, updated resume on hand. We’re covering everything government employees need to know to spruce up their resumes and stand outRead… Read more »
You could have the most sophisticated service delivery model in the country – but if your constituents can’t understand your messaging or information, your services have just been rendered useless. Plain language is an absolutely core component of effective CX, but is it prioritized at your organization? Is it incorporated throughout every CX program ofRead… Read more »
How can you bring new applications to your organization if you aren’t a coder or have a big procurement budget? The answer could be low code. Low code is a software development approach that uses a visual, drag-and-drop interface to create applications with minimal coding. Join us online Wednesday, Sept. 25 at 2 p.m. ET/11Read… Read more »