In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. Join usRead… Read more »
The pace of AI advancement is staggering — constantly learning, evolving, and reshaping how we work. For government agencies, staying ahead of the curve isn’t just beneficial, it’s essential. But with so many developments happening so fast, understanding where AI stands today — and where it’s headed — can feel like a full-time job. JoinRead… Read more »
Take a moment and envision what your career looks like in five or ten years. What do you see? Do you have firm goals and defined steps to achieve those goals? We can’t control the exact trajectories of our careers, but we can build a plan to set ourselves up for success and develop theRead… Read more »
As the dog days of summer roll in, you might notice your team being a little slower to respond, or maybe a bit checked out during meetings. This dip in engagement is quite common this time of year, but as supervisors, the team’s productivity and output needs to be managed and supported. So how canRead… Read more »
What is the state of government transformation in 2025? How prepared are agencies to meet the challenges of a rapidly evolving world? Are processes agile enough to deliver enhanced services, integrate cutting-edge technologies, and improve constituent experiences — or are outdated practices slowing progress? On Wednesday, Aug. 20, from 2–2:50 p.m. ET/11–11:50 a.m. PT, government andRead… Read more »
If your agency’s cybersecurity strategy were audited today, how would it hold up? Are your data, systems, and networks truly protected — or are there hidden vulnerabilities and outdated systems waiting to be exploited? Join us on Wednesday, Aug. 13, from 2–2:50 p.m. ET/11–11:50 a.m. PT to hear government and industry experts break down the trueRead… Read more »
On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals, while also remaining an efficient, leanRead… Read more »
In 2025, efficiency is more important than ever before; in fact it’s a Presidential mandate. One of the best ways to be more efficient is to use your agency’s data to make better, faster and more informed decisions – often with AI. However, to get your data in a place that makes that efficiency aRead… Read more »
You’ve probably heard it before, but your AI programs are only as good as the data they run on. So, before you hop on the AI train, you need to take a good hard look at your current data governance and management practices. Is your data clear and reliable? Is it accessible? Who are theRead… Read more »
Every agency’s workplace is dynamic. It’s unique to your organization’s values, processes, and, most importantly, personalities and perspectives. Navigating these internal dynamics can be tricky and downright stressful, but as a supervisor, it’s critical for you to lead your team effectively without succumbing to conflict or confrontation. Join us online Monday, July 28 from 4-4:30Read… Read more »