Not only are goals essential for reaching agency objectives and accomplishing mission-critical work, but goals also provide a team with a unified vision for moving forward. However, as a supervisor, it can be challenging to get everyone moving in the same direction. You have to take into account different communication and work styles, competing prioritiesRead… Read more »
Do you like to win an argument? Who doesn’t? Whether you are fighting over who does the dishes or figuring out how to allocate millions in grant funding, we know data is crucial in justifying your point of view. Consider the dishes argument, to back up your point of view you could say, “I’ve washedRead… Read more »
We’ve all clicked on an email or two that we shouldn’t have. The new Federal Zero Trust Strategy (OMB M-22-09) aimes at addressing that, by requiring agencies to implement “phishing-resistant” multi-factor authentication (MFA) for employees, partners, and contractors. But what is phishing-resistant MFA? Join us online Thursday, June 8 from 2-2:30 p.m. ET/11-11:30 a.m. PT, toRead… Read more »
Transformation — it’s a word that’s tossed around in government leadership meetings all the time, but what does it really mean? Is it about process improvements, technology modernization, or workforce changes? All the above? Join us online Wednesday, June 14 from 2-2:45 p.m. ET/11-11:45 a.m. PT as our government and industry experts define what transformation means forRead… Read more »
The volume of data the government collects daily is staggering. But what does the government do with that data, and how do agencies manage it? The short answer is, not enough and not very neatly. The problem is partly a lack of understanding data in the first place. Join us online Wednesday, June 7 fromRead… Read more »
Let’s start with the obvious, time is VERY limited. And you have a LOT to do. Therefore, to get as much done as possible, in as little time as possible, you need to have effective time management skills. Join us online Monday, May 22 at 4 p.m. ET/1 p.m. PT, to hear from a government expertRead… Read more »
You may feel the sudden rise of artificial intelligence (AI) based applications a bit overwhelming. From the uproar of ChatGPT to automating basic tasks like reoccurring email invites, AI is everywhere. Numerous federal agencies are already exploring the use of AI and machine learning. Before you take that step, you need to understand both theRead… Read more »
Delivering social services programs effectively and efficiently is paramount for government agencies – and a lot of that work happens at contact centers. However, outdated technology can cause delays and frustration both for government employees and their constituents. That’s the exact situation that plagued the state of Missouri for years, until they embraced cloud andRead… Read more »
How do you measure a good experience? Or a bad one? The President’s executive order around improving government customer experience (CX) is more than a year old, which means agencies have spent the last 365 days reassessing their CX strategies and making updates. How do we know if these updates are working? Join us online Wednesday,Read… Read more »
Without proper identity management, you’re looking at a network with serious security and access vulnerabilities. And sadly it might be your fault. It’s a hard truth these days that our login credentials can be easily abused by nefarious organizations to gain access to incredibly sensitive data and information. This is where Identity management platforms canRead… Read more »