The pace of technological changes has never been faster. These rapid technological advances are raising expectations for faster and easier access to services while exposing government agencies to escalating cyber risks and skills gaps. Government organizations need to strategically connect and automate work across people, data, and processes to generate value and impact quickly. JoinRead… Read more »
You’ve sent the email, you’ve posted on social media, you’ve distributed the surveys – but now you’re getting negative feedback and nasty comments. So, what can you do when your CX efforts go wrong or not as intended? Instead of writing off your program as a failure, you must understand how to handle negative feedback.Read… Read more »
As a supervisor of a team of one or one hundred, time is a precious commodity. Competing priorities, hard deadlines, and management issues are all at the forefront of your day-to-day. So, how can you remain productive as a supervisor without burning out? Join us online Monday, Nov. 25 from 4-4:30 p.m. ET/1-1:30 p.m. PT toRead… Read more »
As cybersecurity threats become increasingly sophisticated, government agencies at all levels are facing the difficult task of securing their networks. Just look at these facts about ransomware attacks on state and local government: 49% were due to compromised credentials. A stunning 98% of attacks led to data encryption, and 99% involved attempts to compromise backups.Read… Read more »
Agencies are always looking to modernize, however, doing so can be incredibly challenging – especially when it comes to IT Operations. One way to approach true transformation is to harness technologies like Generative AI. Things like inventory and logistics management, typically time and resource-intensive operations, are prime candidates for transformation using artificial intelligence. Join usRead… Read more »
We are on the precipice of an Administration change, and government managers and supervisors at all levels need to feel equipped to lead through this transition. Join us on Monday, Oct. 28 from 1-1:30 p.m. PT/4-4:30 p.m. ET as we talk with a government leadership expert about how to best manage and support your teams throughRead… Read more »
Whether you collected feedback from an official survey, a social media post or an in-person conversation with a constituent, do you know what your next step is? Feedback is only as good as what you do with it. Agencies need a well-thought-out and documented plan for what to do with responses and input, no matterRead… Read more »
Communities across the country are facing a fiscal cliff brought on by a perfect storm of reduced federal grant funding, declining tax revenues, rising inflation, and increasing demands for services. These challenges are pushing local governments to do more with fewer resources. As your government prepares for the upcoming budget cycle, it’s important to addressRead… Read more »
Disruption can come in many forms: natural disasters, cyberattacks, budget cuts, administration change, etc. But the strength of your agency depends on how well it can bounce back from these setbacks and periods of transition. Join us online Wednesday, Oct. 16 at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders aboutRead… Read more »
Customer experience (CX) is arguably one of the most important elements that instill trust in government services. However, figuring out how to improve trust isn’t easy. That’s where learning from your peers can be useful. Join us online Wednesday, Oct. 2 at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders aboutRead… Read more »