Chatbots have grown in popularity for good reason: They’re friendly, helpful, and do a great job making information readily available. In government applications, the benefits are arguably even more significant. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. Whether your organization is toying with the idea of implementingRead… Read more »
Virtual Summit: Wednesday, May 21, 2025 We’re thrilled to have you join us at the upcoming NextGen Government Training Virtual Summit on Wednesday, May 21, 2025! Registration is free and open to everyone. We’re so looking forward to hosting a full day of professional development keynotes and breakout sessions. Stay tuned for schedule and speakerRead… Read more »
As AI continues to become more widespread, it’s more important than ever that its implementation is responsible, secure, agile and trustworthy. Government employees at all levels need to understand what’s at stake if the technology is used improperly. Join us online Wednesday, May 14 at 2 p.m. ET/11 a.m. PT to hear from government and industryRead… Read more »
The current state of government cybersecurity is vastly different now than it was even mere months ago. Agencies have always understood the importance of a secure network, but now cyber professionals also must account for changing policies and mandates. Fortunately, new technologies, processes and workforce improvements are helping government keep up. Join us online Wednesday, May 7 atRead… Read more »
For better or worse, output is generally considered a key indicator of productivity at work. But when all the focus goes into how much work we’re getting done, burnout is an obvious consequence. As supervisors, this can be a very difficult thing to manage. How can you lead an effective team that meets goals andRead… Read more »
While customer experience (CX) is critical to the success of your mission, agencies often encounter issues when CX is not integrated into every part of the organization. Without a high-level, holistic approach, your agency might have trouble delivering a consistent level of service to its constituents. Join us online Monday, April 14, from 4-4:30 p.m.Read… Read more »
Agencies are tasked with protecting their networks from cyberattacks, but there is no longer a perimeter that makes it easier to defend. Instead agencies need to rethink how they secure every device connecting to an agency network. Considering the number of connected devices — hundreds of thousands — it’s best to ensure sound security. JoinRead… Read more »
Government agencies face an evolving landscape of cybersecurity threats, with insider risks posing some of the most complex challenges. Whether driven by malicious intent or negligence, insider threats can compromise national security, disrupt operations, and expose sensitive data. Agencies must adopt proactive strategies to mitigate these risks effectively. Join us online Wednesday, April 2 atRead… Read more »
Join us online Thursday, March 27 at 2 p.m. ET/11 a.m. PT to learn from government and industry leaders about strategies agencies can leverage to make their payment systems more accessible, secure, and simple.
“The customer is always right” is a common phrase in the private sector, but the sentiment applies to the government, too. The success of agency missions depends on effective customer experience (CX). While agencies face unique challenges, there are opportunities to improve CX and align more closely with best practices seen in the private sector.Read… Read more »