You probably have a New Year’s resolution. It may be losing 15 lbs. It may be spending an extra hour each week with your family. I have a few, but one is specific to government contracting: providing better customer service. One of the recurring themes of this blog is government contract specialists are in theRead… Read more »
I spent ‘a week’ in an auto repair shop one day recently and watched an energetic guy wearing yellow rubber boots while waiting 3-hours for an ‘about-an-hour’ work on my car. This guy was fascinating – ‘Boots’ was in perpetual motion – heading toward the parking lot, the front office, the mechanic bays and elsewhere.Read… Read more »
So we get it out-of-the-way, here is the executive summary of things I did instead of just talk about doing these things in 2012: I helped lead the charge on moving “Project Tin Can” into a full-on specification called Experience API with a whole bunch of people. I founded a new community (and a retreat)Read… Read more »