Posts By Francesca El-Attrash

Achieving Customer Service in the Real World

This blog post is an excerpt from our recent Information Perspective, “Achieving Customer Service in the Real World.” To download the full research brief, click here.  Rapidly expanding technology has changed expectations of customer service in the public sector. Citizens, and other government customers want to be able to see how their tax dollars areRead… Read more »

How to Master the Informational Interview

They say that in government networking is the name of the game. One particular tool that can really help you make meaningful connections, as a young professional, is highly underutilized because few actually know its purpose or protocol: it’s called the informational interview. It’s okay if you’ve never heard of it. Prior to arriving inRead… Read more »

How to Pursue Public Service Without a Plan

When starting out in your career, navigating the professional world can be overwhelming. There’s a host of information out there telling you what steps to take and how you’re supposed to plan out your career. It can feel like you’re making one giant, continuous checklist to plan out the rest of your life: build resume,Read… Read more »

CDM: Where Cybersecurity Meets Big Data

This interview is an excerpt from our recent research guide, “Continuous Diagnostics and Mitigation (CDM) and Einstein: The Foundations of Federal Civilian Cyberdefense.” To download the complete guide, click here. Continuous Diagnostics and Mitigation (CDM) requires constant monitoring to ensure government IT departments strengthen the security of their cyber networks. When the general public thinksRead… Read more »

The Sweet Spot of Continuous Monitoring

This interview is an excerpt from our recent research guide, “Continuous Diagnostics and Mitigation (CDM) and Einstein: The Foundations of Federal Civilian Cyberdefense.” To download the complete guide, click here. As cybersecurity has evolved into an arms race between hackers and protectors, continuous monitoring has quickly replaced periodic security posture assessments. But according to MarkRead… Read more »

Addressing the Critical Issue of Printer Security

This interview is an excerpt from our recent research guide, “Continuous Diagnostics and Mitigation (CDM) and Einstein: The Foundations of Federal Civilian Cyberdefense.” To download the complete guide, click here. Continuous monitoring (CM) enables agencies to constantly assess their IT security risk posture from all levels of the organization. It provides current security and complianceRead… Read more »