The 2012 Clearmark Plain Language Awardshave been announced. As a 3-time judge for the government web and media entries, I have to tell you – this is a stellar group. The quality of entries in this awards program has improved by leaps and bounds, over the past 3 years. The winners give government agencies someRead… Read more »
Facebook has introduced new roles for pages (see graphic). The manager of a page can assign the following roles: Content Creator Moderator Advertiser Insight Analyst What is unclear to me is that the manager of the page does not have the same rights as the other roles and is not able to create content, editsRead… Read more »
Some books deserve a closer read. One of these is The $100 Startup by Chris Guillebeau. It’s a book about turning your passion into a successful small business. The entrepreneurial ideas presented in the book are for more than just cubicle dreamers – there’s a wealth of practical advice on low-cost marketing that would beRead… Read more »
from howto.gov’s blog: Building a Better Digital Government The new Digital Government Strategy released by the White House aims to drive fundamental change in how we manage digital information and services to better serve the American people. There’s been a robust discussion online about the Strategy and what it means for government–which is itself aRead… Read more »
The irrepressible Dr. Mohamed Moustafa Mahmoud (a.k.a. “3M” to his many friends and business contacts) weaves a bracing mix of past and future and business insight into every ten-minute presentation. As I sat listening to 3M welcome a group of CEO’s from the likes of Siemens, the Ulker-Turkey conglomerate and Jordan’s Hikmah Pharma group toRead… Read more »
I phoned a bank today. It was a call I didn’t need to make and which created no value for me. The bank may or may not care about that. It was a call which the bank didn’t need to receive and which cost them money they didn’t need to spend to deal with. TheRead… Read more »
I was asked once to review some automated programming services a state was offering. Funny thing, there was a statement that said, “If someone is available to answer your call, they will–if not call call later.” Good customer service? Someone thought so. I was appalled. This has to do with both customer service and training.Read… Read more »
I’m interested in interviewing project managers about their experience using mobile technologies such as smartphones and tablet computers to support their project management work. A particular interest is the impact of such technologies have on the communication and collaboration that occurs during the course of a project. I’m currently writing an article about using mobileRead… Read more »
We highlighted crisis communications a couple of weeks ago when we featured crisis communications expert Dr. Joe Trahan and his “go ugly early” approach. Crisis communications will be a hot topic at next week’s NAGC Communications School. I’m really interested to hear from others on how they distribute and redistribute tasks during a crisis. AtRead… Read more »
On our program today We’ve been talking a lot about the Obama administration’s Digital Government Strategy in part because technology is really chainging how people deal with government. But it’s also important to get insights about how feasible this strategy actually is. Will it work? Alan Balutis has been there and done it, both inRead… Read more »