What Type of Cloud Is Right for Your Agency?
This checklist shares the advantages of cloud types to pick the right one for your agency.
Emerging Tech
Customers Come First With a Human-Centered Design Approach
This infographic explains the basics of human-centered design and its importance to customer service.
At Your Service: A Case for As-a-Service Solutions
This report details how as-a-service solutions can save agencies time and money while increasing efficiency.
Contain Yourself: The Case for Using Containerization to Improve Service Quality
Download this report to get a better understanding of containerization and how it can cut costs while increasing efficiency.
How Risky Are You?
Introducing innovative new ideas and driving change is challenging and will include some risk. But what some don’t recognize is that resisting change and maintaining the status quo may be even riskier.
Putting Constituents First: Call Centers That Improve Customer Service
This playbook details how a modernized cloud call center can improve customer service at your agency.
Empower Your Employees Through Modernization
Learn why outdated technology could be hampering your agency and get tips from experts on the tools and resources that the workforce needs to thrive.
Think Like a Business
Technology is not a panacea for an agency’s IT ills, says one industry leader. Rather, tech is an enabler, a way for government agencies to move beyond bureaucracy and adopt a more businesslike mindset. And an agency’s success depends in large part on its willingness to embrace automation and find industry partners.
How ‘Smart City’ Tech Can Ease Local Parking Woes and Set Local Businesses up for Success
When it comes to personal automobiles, policymakers tend to focus on concerns such as emissions and safety, but there’s one problem they often overlook: parking. How can cities and towns alleviate consumer frustration while taking advantage of potential revenue? Technology is the answer.
Looking for Career Growth in 2023? Think About AI and Zero Trust
A 2023 career goal may be to better familiarize yourself with some key technologies that are currently in the early stages of use in government – artificial intelligence and zero trust.