How AI Chatbots Are Becoming a Talking Point
Chatbots use AI to simulate human conversation, and agencies nationwide are finding them valuable for constituent and information services.
Emerging Tech
How Artificial Intelligence Can Improve Customer Experiences
In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.
Why Should You Care About Chatbots?
What’s the big deal about chatbots? Check out GovLoop’s explainer video to find out!
How Blockchain Builds a Better Future
State and local governments are examining blockchain’s potential for accurate, secure recordkeeping due to its resistance to data modification.
State, Local Drone Programs Are Taking Flight
Drones also present a regulatory challenge for agencies concerned with airspace maintenance, but their commercial potential far outweighs these obstacles.
6 Ways the Government is Trying to Reskill Its Workforce
The government IT workforce is rapidly approaching a retirement tsunami, and a potential crisis in hiring, retainment and recruitment.
Why We Need Data Ethics
The amount of personal data collected by organizations is staggering. As Facebook and Cambridge Analytica taught us, the opportunity to abuse data is overwhelming. For these reasons, we need to embrace the concept of data ethics.
Combatting Fraud With AI and Machine Learning
Federal government agencies are faced with an immense amount of data, with more pouring in every second. With so much information, keeping track of it all can be extremely challenging, particularly when there are bad actors seeking to take advantage of the data overflow. AI and machine learning can help.
The Intersection of Tech and Leadership in Gov: Looking Ahead to 2019
As we come to the end of the year, govies of all levels and functions should be considering what’s on the horizon for technology and how it could affect their agency, mission, and day-to-day work in 2019.
What to Consider When Innovating Your IT
Everywhere you look, government agencies are juggling a number of IT modernization initiatives. Introducing new technology is exciting and leads to better services for constituents, but it can also be extremely challenging to implement for many reasons.