The Pitfalls of Building Your Own Generative AI Solution
The allure of building your own generative AI applications may be irresistible — but it’s not as straightforward as it seems.
Posts By Ryan Welsh
Six Considerations for Evaluating GenAI Solutions for Fast Deployment Today
Vendors offer a bewildering array of GenAI solutions, all of which seem very similar. Some agencies have paused on evaluations to foster consensus, but the question remains: How can government agencies determine whether it is possible to deploy an effective GenAI solution today?
Nurturing the Future: Essential Skill Sets for Government Employees in the Age of Generative AI
The emergence of generative AI raises important personnel questions: What skill sets do government agencies need to hire or develop? And how can answer engines remove some technical burdens?
Demystifying Generative AI Myths: Why It All Comes Down to What You Feed It
Artificial intelligence technology, including generative AI and large language models, provide many important capabilities, but there are misconceptions about how effective AI actually can be.
How Government Agencies Can Accelerate New Employee Onboarding and Productivity
New employees face many onboarding challenges, including learning how to ask for and access agency information. Answer engine technology, though, is revolutionizing the process.
Human Curated Knowledge Cannot Be Replaced With Automation
The answer engine is a groundbreaking solution that harmonizes the power of large language models — such as ChatGPT — with the irreplaceable insights that knowledge management professionals can offer.
How Government Agencies Can Provide the Information Constituents Really Want Without the Guesswork
Constituents want to find information on your site quickly and easily. Generative AI offers a revolutionary approach to interpreting user questions and providing answers people need.
Selling a Generative AI Project Internally to Government Leaders: A Strategic Approach
While generative AI (GenAI) presents a unique opportunity to streamline operations and improve citizen engagement, it’s not a mature technology. How can you overcome internal skepticism and help your leaders consider a practical GenAI project?
Why Government Agencies Should Leverage Generative AI Now to Optimize Customer Support…It’s All in the Tools
While generative AI models like ChatGPT have advanced significantly in simulating human-like conversation, they are not production-ready solutions for comprehensive customer support in government agencies.
Why Government Websites Should Be as Intuitive as Visiting a Retail Store
Citizens expect Instant, correct, and trusted answers from government agencies when they look for information on the agencies’ websites. Natural language interfaces fulfill this need.