This is a continuation of an article about open311 use cases in which I looked at three cities using open311 solutions to communicate with their constituents. This week, I’d like to offer some advice about getting started with open311 technology. The best places to start are with mobile reporting applications and the constituent relationship managementRead… Read more »
In 1975 we saw the invention of the personal computer. In 2002 the first wave of smartphones hit the market. In 2008 the federal government considered cloud computing for the first time. James Sills has been witness to it all. And for the past five years, Sills has been the chief information officer for theRead… Read more »
/> Over the course of the last year, I have noticed a rapidly rising organizational interest amongst my clients in using “text messaging” for communications purposes; specifically for opt-in notifications. The main reasons are quite obvious: 26.3% of Canadian households have no land-line (Convergence Consulting Group, 2014) The smartphone penetration rate is now at aRead… Read more »
On GovLoop Insights’ DorobekINSIDER: What’s the appeal of secret societies? Oftentimes, they push members to excel, and make them feel like a part of a team effort. They allow their members to feel apart of an organization and push them to excel. Government doesn’t have any secret organization (or at least ones I know of),Read… Read more »
Dr. David Bray, Chief Information Officer of the FCC, speaking to Wednesday’s crowd. Mobile technology is filled with potential. It has the capacity to radically increase organizational response time, interconnectedness, and access to information. But there’s a flip side: it also has the capability to severely undermine privacy and security measures. The impulse, then, mayRead… Read more »
When you read about getting ahead in life, many times you’ll hear people discussing cutthroat options, ruthlessness, or other ways of dealing with the competition. But we really think that it’s actually collaboration that’s the key to success. Oftentimes, being a member of a collaborative group pushes members to excel, and make them feel likeRead… Read more »
By Tom Colangelo Anyone who keeps up with national news is aware of a recent problematic major website deployment. Media pundits were quick to blame leadership problems. A noted information technology pundit pointed to acquisition and contracting failures and the governments’ inability to “hire” talented contractors. An Inspector General review will undoubtedly identify both functionalRead… Read more »
Not content to focus on the benefits that social and digital engagement can bring, some advocates like to issue warnings about the inevitable demise of organizations that don’t jump on the social and digital bandwagons. Succumbing to that pressure, or perhaps feeling compelled by the bandwagon effect itself, leaders have gradually become interested in addingRead… Read more »
Most states have decided to list their expenses so their citizens can see where tax dollars are being spent. Listing the thousand, or millions, of individual transactions is good in theory, but these endless lists of expenditures fall dramatically short in providing the kind of transparency people yearn for as government continues to expand. GoodRead… Read more »
Public Spend Forum is excited to release our study of IT procurement in the federal government, “Billions in the Balance: Removing Barriers to Competition and Driving Innovation in the Public-Sector IT Market.” The report is the result of months of research and dozens of interviews, and can be downloaded for free. As has become commonlyRead… Read more »