IBM‘s Watson, an artificial intelligence computer system which famously defeated two all-time Jeopardy! quiz show champions, may soon go from playing games to answering questions in the workplace and call centers as IBM looks to modify the technology for business. Watson was powered by distributed computing technologies such as Apache Hadoop, which was used forRead… Read more »
We’ve just opened up our contact centre performance data at Open Kent which you can download here. We’re working with public services across the county to open up different types data. You can leave a comment on our blog to tell us what data you would like and we’ll to get it opened too. ButRead… Read more »
At some point, social media stopped being fun and started being an exercise in leverage for local government. I didn’t sign up for that. So I’m not going to. I’m going to play with Google+ like a normal person. A normal user. Because how else, ultimately, am I actually supposed to work out how we’reRead… Read more »
There’s a lot that’s great about the U.S. political system. So much that I wont bother to go into it here. But there’s also a LOT that’s bad about it, and that bad part isn’t getting any better. That’s not controversial to say – it’s actually the one thing that everyone in the country agreesRead… Read more »
The Uniform Electronic Legal Material Act — formerly called The Authentication and Preservation of State Electronic Legal Materials Act — has been approved by the Uniform Law Commission (ULC; formerly called the National Conference of Commissioners on Uniform State Laws, NCCUSL) at their annual meeting in Vail, Colorado, according to a ULC Twitter post. [UpdateRead… Read more »
Tomorrow, I am chairing the Social Media in Government Conference, produced by the Advanced Learning Institute, so I won’t be on GovLoop nearly as much as I should, though I will be on Twitter. There’s been a lot of coverage of Google+ both on GovLoop and around the Web. People are making all sorts ofRead… Read more »
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service. Let’s face it, it’s a huge challenge for governmentRead… Read more »
By this point I’ve participated in quite a few hackathons, app competitions, coding days and data camps, and have even helped throw one. From the outset, the first installment in the Gray Area Foundation for the Arts (GAFFTA) Summer of Smart hackathon had a different feel. Billed as a “hackathon for everyone”, the fine folksRead… Read more »
Everyone knows they should call a cab when they’ve had a few too many drinks. In a big city, it’s easy to walk to the nearest corner and hail a cab, but what if you’re in a more suburban or rural area? In order to combat one of the highest drunk driving fatality rates inRead… Read more »
We are a deskbound bunch, shackled once by typewriters and then desktop computers. This is changing. This transformation started with a BlackBerry penetrating the government, and now iPhones, Android phones and iPads are making headway. People say that the mobile workforce will be something new; in reality, it’s something old. It was this way beforeRead… Read more »