Citizen Satisfaction Remains Near All-Time High

We’ve been measuring satisfaction with federal websites since early 2002 and reporting it publicly every quarter since late 2003. That’s 27 consecutive reports, and believe me, the people here who analyze the data and put together those 27 reports would probably say it feels like 100. But the point is that while overall citizen satisfaction with federal government websites has been steadily on the rise since we started measuring it (as both the feds and the citizenry have become more web savvy), the three highest-scoring quarters of all time have come under the Obama administration.

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