Posts Tagged: satisfaction

Happy, Happy, Happy Citizens. Possible?

I have always been interested in happiness. Even before Pharrell Williams made it fashionable to sing about and dance to, I was interested in what made people happy. When I was given the opportunity to do some research for a Masters degree in Public Leadership (Virginia State Univ 2013) citizen satisfaction with local government became… Read more »

Are You Happy? Clap Along If You Feel Like Gov Is For You

“Clap along if you feel like a room without a roof Because I’m happy Clap along if you feel like happiness is the truth Because I’m happy Clap along if you know what happiness is to you Because I’m happy Clap along if you feel like that’s what you wanna do” – “Happy,” Pharrell Williams… Read more »

Many state and local government workers (despite cuts the last few years) Report Job Satisfaction

Here’s the stats from the Governing article: Overall, how satisfied are you with your job/working conditions? Response Percentage Very satisfied 38% Somewhat satisfied 40% Somewhat dissatisfied 16% Very dissatisfied 6% Please rate your satisfaction regarding your organization’s performance in providing the following: Rating Very Satisfied Somewhat satisfied Somewhat dissatisfied Very dissatisfied Work/life balance 36% 50%… Read more »

MEASURING MOBILE IS THE NEW FRONTIER IN CITIZEN SATISFACTION

Nearly a year ago, the federal government relaeased its Digital Government: Building a 21st Century Platform to Better Serve the American People report. In that document, government officials set progressive and aggressive deadlines to keep digital government moving in a more citizen-centric direction. Those deadlines should come to fruition on May 23, 2013. As the… Read more »

It’s a Fiscal Cliff! It’s a Sequester! It’s Ineffective Leadership?

As much as I would like to jump on the “sequester bandwagon” and write yet another article about the impact this enormous change will have on our country, I’m going to take a different approach on the topic that is monopolizing water cooler discussions these days. I, like the rest of us, have been reading… Read more »

Mapping a Customer’s Journey: An Exercise to Benefit Any Business Selling to Government

As the D.C. business community is dealing with many challenges these days, it is always good to keep all of your customer service capabilities as sharp as possible. With fewer dollars to chase, the competition is getting very stiff and contractors need to embrace new ideas for keeping government customers happy. I recently had the… Read more »

Incumbent Contractors: Never Assume Success When Re-Competing

here was a time when incumbent contractors had the luxury of assuming they would win a re-compete. This mindset was often founded upon the organic, year-over-year growth that had become common over the past 10 years. Unfortunately, contractors no longer have the luxury of basing their business development strategies on assumptions. Just because a government… Read more »

Is a Disengaged Government Employee a Loyal Employee?

The answer may be yes! Studies show that while most government employees are satisfied with their jobs, many are not actively engaged in the performance and quality of their work. Yet, a hearty 63% of those public sector workers say that they intend to stay in their positions long-term. Factors such as leadership effectiveness, performance… Read more »

Six Challenges Consuming Federal Agencies And How To Overcome Them

Government agencies are being confronted with a multitude of challenges that are forcing leadership to make some drastic changes. Decreased budgets, increasing workloads, and high turn-over are just a few hurdles that agency leaders have to overcome as they struggle to improve the general consensus of working for the federal government. Earlier this year, fifty-five… Read more »