Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service
is important, meeting the customer where they are, and things every government
web manager should know about customer service. Check out our upcoming courses
and REGISTER NOW.
The Magic of Exceptional Customer Service with Doug Lipp
Wednesday, September 8, 2010
2:00 – 3:30 pm ET
FREE Webinar
Webinar
Doug Lipp, former manager of Walt Disney University’s training program, will share fascinating stories, unique insights, and invaluable lessons during our Fall Semester kick-off event. Learn how specific skills, attitudes
and behaviors contribute to exceptional customer service delivery, and learn how
to create Disney-style “magic” in your agency. Please join us!
The Video Revolution with Michael Rosenblum
Tuesday, September 14, 2010
1:00 – 2:30 pm ET
Webinar
Fee: $50 federal, state or local government; $75 others
Today, we’re all print literate, yet despite the enormous power of television and video, the vast majority of us are still video illiterate. The invention of inexpensive digital cameras and simple video editing software is
the 21st-century equivalent of Gutenberg’s invention of the printing
press. What the printing press did for writing and publishing, these
technologies now do for video, making it possible for anyone with an idea to
“publish” in this medium. To become an effective digital publisher, you just
have to become video literate. Come learn the basics of video literacy with
renowned videographer Michael Rosenblum.
Delivering Great Customer Service: Essentials for Government Web Managers with Candi Harrison
Wednesday-Thursday, September 22-23, 2010
9:00 am – 4:00 pm ET each day
Department of Labor – Washington, DC
Fee: $600 federal, state, local government; $800 others
This is a survey course designed to familiarize or refresh you on the most important things government web managers need to do to produce and manage websites that deliver great customer service. Learn what your customers want,
how to write and organize your website to make it easy for your customers to
use, and how to measure success. This course will touch on all the basics—from
governance to usability to social media to leadership—and talk about how each of
those factors impacts customer service. You’ll get practical tips and tools to
help you be the best service provider you can be.
You can register for one or all of these courses here:
http://www.certain.com/system/profile/web/index.cfm?PKWebId=0x210103b71b
We hope to see you at a WMU event in the near future.
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