What does the imaginative Disney have to do with government? A lot more than you think. Learn how Ottawa County is using the Disney way to deliver better customer service.
Posts Tagged: Disney
While we have outgrown many things, like baby food, safety scissors, and napping in public with impunity, there are some parts of our childhood that stay with us forever. The movies we watched are one such example. What gives Disney and Pixar films staying power are the lessons they can teach us at all stages… Read more »
Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. Check… Read more »
This post originally appeared on my external blog, “Social Media Strategery.” I finally got around to reading “The Last Lecture” by Randy Pausch. If you’re not familiar with Randy’s story, read about it here or watch the video below. I highly recommend this if you’re about to have a child, already a parent, if you’re… Read more »
Last week, Bowen Moran asked, “What Would Walt Do?” as a launching pad for discussing the leadership style of Walt Disney. Yesterday, I had the privilege of hearing a keynote speech by Disney Legend Marty Sklar at the IPMA-HR Western Region conference. One of the original Imagineers working with Walt Disney in the early 1950s,… Read more »
An internal blog post at my work has had me thinking quite a bit. A senior leader – who I have a great deal of respect for – has challenged my notions of government work by stepping right out of government examples altogether to identify an organization he thinks does it very, very right. Disney…. Read more »