Posts Tagged: Disney

Do you need Customer Service Trainng? Check out Web Manager University’s September Courses.

Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. Check… Read more »

What Can the Government Learn From a $100,000 Salt & Pepper Shaker?

This post originally appeared on my external blog, “Social Media Strategery.” I finally got around to reading “The Last Lecture” by Randy Pausch. If you’re not familiar with Randy’s story, read about it here or watch the video below. I highly recommend this if you’re about to have a child, already a parent, if you’re… Read more »

Mickey’s 10 Commandments – Tips from a Disney Imagineer

Last week, Bowen Moran asked, “What Would Walt Do?” as a launching pad for discussing the leadership style of Walt Disney. Yesterday, I had the privilege of hearing a keynote speech by Disney Legend Marty Sklar at the IPMA-HR Western Region conference. One of the original Imagineers working with Walt Disney in the early 1950s,… Read more »