Interesting article below, it asks if govt workers are ready to telework (article raises the question in light of swine flu developments…)
Having just returned yesterday from Guadalajara, Mexico — where I teleworked for GovPartner and saw first hand the tremendous effect a potential epidemic like this would have on our daily activities — the question is timely…
But at the same time, my own city, county, agency clients have alread been teleworking for years so this isn’t anything new. In fact, I often say at our initial meetings with govt agencies that for better or worse they can securely track from any place with an Internet connection the permits that have been obtained by their clients, any requests for services made of their dpts, any classes the community is registering for, facilities requested for rental, new construction developments started or paid for… and govt employees manage their responses to these transactions or requests in real time, over morning coffee, the evening news or during a meeting clear accross town.
So what do you all think about teleworking on a wider scale? Nothing new, given that e-government systems have already been around for years? Or a serious new movement with legs that will stay beyond this health scare?
As I see it, the technology is already in place to allow for this on a mass scale. But how will internal business processes, protocol and habits help to make teleworking a success for government employees, or pose unique challenges?
Gotta tell you, it was weird getting a call on my cell from the Center for Digital Govt and talking to them through my facemask as I sorted passport info at the Guadalajara airport… they sent a very thoughtful email hoping I would get home safely (thanks!).