I’m familiar with the process that some agencies have in place to implement social media guidelines and begin using the various tools. In many cases, the guidelines and processes are developed and implemented by the Communication/Public Affairs office — is this pretty much standard practice across the government? If so, I’d be interested in specifics on how the accounts were set up and managed, when legal expertise was brought in, and who was involved in approving content, etc.
Can anyone share any information about this?
Many thanks in advance!