May I Help You?

I had an extraordinary customer experience this past Saturday at my local Home Depot. I walked in with a small list of materials I needed for the day’s home improvement projects around the house. As I walked around the store, I encountered Home Depot associates at every turn. Without exception, every one of them greeted me with the words, “May I help you?” I was most impressed with Tom, the associate behind a terminal in the custom kitchen area. You see, I wasn’t standing in front of him when he asked if he could help me. I was actually in…

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