Microsoft to announce cloud-based CRM offering for public sector

Over the last decade, a technology known as customer relationship management (CRM) has slowly crossed over into the public sector. That migration from private to public sector use is about to get a boost with an announcement today from Microsoft that Dynamics CRM will be available online through the cloud. Traditionally used for winning overRead… Read more »

Managing Digital Records Course

State Records NSW is running a course in ‘Managing Digital Records: An Introduction’, staring in late February 2011. They also provide (and a pre-requisite for the face to face course) free e-learning modules online in Digital recordkeeping concepts and framework for recordkeeping in the NSW public sector. Course outcomes By the end of this courseRead… Read more »

Climate Change Update and Its Relevance to the IT Industry

Lee Stewart from The Climate Project (TCP) will sopeak on “Climate Change Update and Its Relevance to the IT Industry” in Sydney, 2 March 2011. The ACS also runs the masters-level online course “Green Technology Strategies” in the ACS Computer Professional Education Program.Australian Computer SocietyClimate Change Update and Its Relevance to the IT IndustryThis presentationRead… Read more »

Climate Change Update and Its Relevance to the IT Industry

Lee Stewart from The Climate Project (TCP) will sopeak on “Climate Change Update and Its Relevance to the IT Industry” in Sydney, 2 March 2011. The ACS also runs the masters-level online course “Green Technology Strategies” in the ACS Computer Professional Education Program.Australian Computer SocietyClimate Change Update and Its Relevance to the IT IndustryThis presentationRead… Read more »

Evaluating Teaching Workshop at ANU

Lauren Kane from the Flexible Learning Unit ANU College of Engineering & Computer Science, will present a free Education Design Workshop on Evaluation, 20 January 2011 in Canberra. ANU College of Engineering & Computer ScienceEvaluationLauren Kane (CECS Flexible Learning Unit ) EDUCATION INNOVATION SERIES Education Design Workshop DATE: 2011-01-20 TIME: 10: Original post

UKGovcamp: 5 days to go!

The biggest get-together of folk in the UK with an interest in how the public sector uses technology happens on Saturday, just 5 sleeps away. The list here says 204 people are coming, not counting our sponsors and hosts. Gulp. It’s just as well we have a proper grown up in charge of getting usRead… Read more »

Preparing IT systems for flooding and other disasters

Stilgherrian interviewed me on Sunday for his Patch Monday podcast “Flood-proofing your business IT” (17 January 2011).”The floods in Queensland and now further south in Australia are a reminder that natural disasters can strike even in rich, technologically advanced nations. Data backups are essential, but business continuity planning also needs to cover communications links, theRead… Read more »

Changed business model for communications and media

The Australian Communications and Media Authority reports that communications and media service providers areThe communications sector is bundling of voice and content services, increasing data quotas to encourage consumption of content and developing mobile applications. The media sector is developing internet-based distribution channels, pay-per view and subscription services, internet-based ‘ Original post