Just a quick thought: could local authority customer service centres be sources of content for their social media channels? Most customer service departments in councils these days have CRMs of varying sophistication and they must be able to report on what the issues are that most people are calling about at any one time. PerhapsRead… Read more »
The following is strictly commentary. The comments made here are mine and mine alone, and in no part are related to The Free Management Library. Powerful corporations taking advantage the general population seems to be the stereotype, doesn’t it? Are, we, trainers, helping them do that? I know this seems somewhat sacrilegious, since I, too,Read… Read more »
I had a business school professor that said you had to be careful with statistics because it was like driving using the rearview mirror. I’m reminded of that because one of the major things I’ve spent the last couple weeks working on is some financial projections and trying to build out a business case. ThisRead… Read more »
On the Public Record Aaron Renn, The Urbanophile Connect with Aaron: Facebook, Twitter, YouTube, and Email With a title such as “The Urbanophile,” how could we not want to hear more from Aaron Renn who is considered an opinion-leading urban sustainability strategist and writer. We became acquainted with Aaron’s work by becoming one of his12,639Read… Read more »
March 31 marked the deadline for local governments to apply for the 2014 Fellowship. It also highlighted the incredible interest in Code for America and the work of our fellows; 49 local governments and one state applied for a coveted spot in our 2014 Fellowship Class. Over the past three months, I’ve had the amazingRead… Read more »
Called “a geek squad of civic-minded number-crunchers” by the New York Times in a recent profile, the predictive analytics team led by City of New York’s Chief Analytics Officer Mike Flowers is pioneering new approaches in the field of civic data. Working out of the Mayor’s office — in concert with the efforts of ourRead… Read more »
By BobGourley Friends at Coversant have just released a new white paper capturing use cases, architecture, and lessons learned of their next generation communications and collaboration platform, SoapBox Server. This system is the key to deploying scalable, fast, highly interoperable, secure communications services. You can download the Coversant paper here: SoapBox: A Platform To PowerRead… Read more »
March 31 marked the deadline for local governments to apply for the 2014 Fellowship. It also highlighted the incredible interest in Code for America and the work of our fellows; 49 local governments and one state applied for a coveted spot in our 2014 Fellowship Class. Over the past three months, I’ve had the amazingRead… Read more »
Spending a week living on a $32.17 food budget. Shadowing a homeless shelter caseworker. Riding shotgun on a midnight police patrol. Hiking portions of a 110 mile canal trail. Spending time in jail (just visiting). Jogging through the city with the Mayor. What do all of these have in common? They are just a fewRead… Read more »
How does a hotel chain with over 3800 hotels in 74 countries provide unparalleled customer service? GovLoop and Oracle held an event, The Changing Face of Customer Service in Government, where attendees heard about how J.W. Marriott views customer service. It starts with a founding principle: If we take care of our associates (employees), theyRead… Read more »