Posts Tagged: govCX

Using Mobile to Optimize the Customer Experience with “The Changing Face of Customer Service” Panel

On April 25th 2013, GovLoop and Oracle hosted an event called, “The Changing Face of Customer Service” that brought together professionals on the topic of customer experience. After several insightful presentations, the event closed with a panel featuring a variety of customer service experts: Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle Abraham Marinez,… Read more »

Using Technology to Enhance the Customer Experience – Arlington National Cemetery

“Honor – Remember – Explore,” Arlington National Cemetery’s motto has a new way to allow visitors to do just that with its ANC Explorer mobile app. The cemetery hosts 7,000 annual burials, over 3.1 million annual visitors, and sits on 624 acres of land. Visitors always had two main questions when arriving at the cemetery:… Read more »

Customer Service Through Founding and Guiding Principles

How does a hotel chain with over 3800 hotels in 74 countries provide unparalleled customer service? GovLoop and Oracle held an event, The Changing Face of Customer Service in Government, where attendees heard about how J.W. Marriott views customer service. It starts with a founding principle: If we take care of our associates (employees), they… Read more »