By ChrisScott DoD’s mission will continue to evolve and shift to counter the tactics and intents of our enemies. One day it’s the terrorism inflicted by al Qaeda, the next it’s possible nuclear Armageddon from North Korea, and then the next day it shifts to probable chemical weapons in Syria. Who knows what tomorrow willRead… Read more »
Some will remember the knots that RailCorp tied itself into in 2009 when attempting to sue three developers for packaging Sydney rail timetables into mobile apps. How things have changed. Recently the NSW government applauded one of those developers for his mobile app, which has reportedly been downloaded a million times. However the agency whichRead… Read more »
I celebrated a personal milestone this week when I reached the 3,000 follower mark on Twitter. Later that day, a friend and I were having lunch when he asked me to tell him about my success. Without hesitation, I gave him this simple explanation… branding. My experience with social media has provided me with someRead… Read more »
Many of us may know that some of the federal agencies and its leaders are facing challenges in today’s economy. Innovation has been identified to be a key change agent when facing these obstacles. Can these agencies embrace innovative technology to better meet their missions? The answer is YES, we currently see many federal leadersRead… Read more »
One of the things that most people in the knowledge work force do every day now is sell. We sell ideas, viewpoints, or particular positions on how to move forward and I think there’s this leftover negative connotation around sales from an era that’s long gone. I think a lot of people when they hearRead… Read more »
Now Playing: Avaya TechTalk 010: Successful Home Agent Programs with special guest with Rebecca Kay Phelps, Contact Center Segment Manager at Jabra. Listen now! Synopsis: In January Joshua Millsapps asked “Is remote work, too remote?” In March, Marissa Mayer Yahoo’s CEO caused a firestorm when she outlawed telework at the company. Debate rages across socialRead… Read more »
I read another message touting peer review as a benefit. Umm, maybe. My experience with peer review is that it is often a closed, self-congratulatory model from a closed, self-congratulatory society about work that is destined to go into the stacks. We need better. At one point I led sixty top writers in a productionRead… Read more »
By Bob Gourley I noticed a nice post on the website of the United States Army today titled: “Army’s ‘Coral Reef’ intelligence analysis software among ‘Top 5′ technologies of 2012.” I was happy to read about the success of this capability, one of many being fielded by the DCGS-A program. The following is from theRead… Read more »
On April 25th 2013, GovLoop and Oracle hosted an event called, “The Changing Face of Customer Service” that brought together professionals on the topic of customer experience. After several insightful presentations, the event closed with a panel featuring a variety of customer service experts: Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle Abraham Marinez,Read… Read more »
As I enter into my last semester of grad school, I have to say that I have read a lot of books. A LOT of books. And since my degree is interdisciplinary, I have had the chance to read more than a few tomes that fall outside of my comfort zone. Some of them wereRead… Read more »