@sherinshibu
active 3 weeks, 3 days ago-
Sherin Shibu wrote a new post, Searching for a Better Means of Data Management?, on the site GovLoop 1 week, 5 days ago
Data is an asset that allows organizations to glean valuable insights, but what happens when you have too much data and not enough tools in place to work with it? Government agencies are faced with that reality […]
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Sherin Shibu wrote a new post, What’s New in State and Local Government CX?, on the site GovLoop 2 weeks, 6 days ago
This article is an excerpt from GovLoop’s guide, “Government’s Customer Experience Playbook.” Download the full guide here.
Although there is not a uniform movement across state and local governments to impro […]
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Sherin Shibu wrote a new post, AI: Where We Stand and Where We’re Going in Government, on the site GovLoop 3 weeks, 3 days ago
Artificial intelligence (AI) is the new buzzword in government, driving conversations about IT modernization and workforce reskilling/upskilling. This emerging technology, which is difficult to even define, has […]
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Sherin Shibu wrote a new post, Automating Migration Might Be the Answer to Your Cloud Challenges, on the site GovLoop 3 weeks, 4 days ago
Cloud migration is more than just a technical change. It is a transformative process that moves beyond the traditionally accepted mindset of infrastructure as a physical asset.
However, migrating to the cloud […]
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Sherin Shibu wrote a new post, Considering Reskilling, Upskilling at Your Agency? Check Out This Toolkit, on the site GovLoop 3 weeks, 4 days ago
The nature of federal work is changing, and the Office of Personnel Management (OPM) wants to ensure that agencies can adequately equip federal workers to adapt. New work requirements created by emerging […]
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Sherin Shibu wrote a new post, National Commission Recommends Policies to Improve Federal Hiring, Recruitment, on the site GovLoop 3 weeks, 4 days ago
Federal agencies attract people who care about the mission of their agencies, their work, and their impact. The evidence of their commitment is seen as early as the hiring process, which is notably difficult and […]
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Sherin Shibu wrote a new post, What’s New in Federal Government CX?, on the site GovLoop 3 weeks, 4 days ago
This article is an excerpt from GovLoop’s guide, “Government’s Customer Experience Playbook.” Download the full guide here.
Federal agencies have been measuring customer satisfaction since at least 1993, wh […]
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Sherin Shibu wrote a new post, Enhancing Citizen Digital Experiences With Data Insights, on the site GovLoop 3 weeks, 5 days ago
This article is an excerpt from GovLoop’s guide, “Government’s Customer Experience Playbook.” Download the full guide here.
Digital transformation involves fundamentally changing the way an […]
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Sherin Shibu wrote a new post, DISA Announces Prototype to Expedite Security Clearances, on the site GovLoop 1 month ago
The Defense Information Systems Agency (DISA) announced a new prototype effort that will use machine learning and artificial intelligence to improve decision-making and timeliness when it comes to the security […]
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Sherin Shibu wrote a new post, A Citizen-First Mindset Drives Better Government Services, on the site GovLoop 1 month ago
This article is an excerpt from GovLoop’s guide, “Government’s Customer Experience Playbook.” Download the full guide here.
Across government, citizen-facing services are undergoing an evolution — f […]
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Sherin Shibu wrote a new post, Adopting a Platform Approach for Cloud Security, on the site GovLoop 1 month ago
This article is an excerpt from GovLoop’s recent guide, “Your Guide to Cloud Security in Government Today: Making the Most of FedRAMP.” Download the full guide here.
Government has a remarkable opportunity to […]
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Sherin Shibu wrote a new post, Want to Innovate? Adopt a $50,000 Mindset, on the site GovLoop 1 month, 1 week ago
Two and a half years ago, the Labor Department (DOL) didn’t have WiFi, and people were working on old laptops. DOL Chief Information Officer (CIO) Gundeep Ahluwalia asserts that those days are behind the a […]
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Sherin Shibu wrote a new post, How You Can Prepare for a Transformative Move to Cloud, on the site GovLoop 1 month, 1 week ago
The most mentally taxing part of a transformative journey is starting it. Many agencies want to migrate to the cloud, for instance, but security, compliance or governance risks could prevent them from taking those […]
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Sherin Shibu wrote a new post, ‘Architect for the Unknown’ and Other Best Practices When Moving to the Hybrid Cloud, on the site GovLoop 1 month, 1 week ago
This blog post was written in partnership with DataStax.
Your agency has decided to move to the hybrid cloud, realizing it’s one of the most effective ways to make better, data-driven decisions. While the de […]
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Sherin Shibu wrote a new post, To Get a Glance into the Future Federal Data Strategy, Look to This Act, on the site GovLoop 1 month, 1 week ago
There’s been a lot of attention directed toward the Federal Data Strategy and what it might contain. But if you want to know more about what the strategy could look like, just look to an act that passed in 2018 o […]
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Sherin Shibu wrote a new post, How Law Enforcement Can Better Manage App and Data Security, on the site GovLoop 1 month, 1 week ago
The first responders who do the critical work of alleviating threats to the public have to balance two separate interests that are often at odds. The first interest is a rapid and accurate response to the crisis […]
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Sherin Shibu wrote a new post, Cloud Security That’s Built for Government Missions, on the site GovLoop 1 month, 1 week ago
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This article is an excerpt […]
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Sherin Shibu wrote a new post, How Agencies Can Operationalize Data for Better Decision-Making, on the site GovLoop 1 month, 1 week ago
Government agencies today are inundated with data — from crime statistics to weather and traffic sensor data and more. Not only that, but they must account for the mix of new and legacy systems that house these v […]
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Sherin Shibu wrote a new post, Good CX is Contagious in Government, on the site GovLoop 1 month, 2 weeks ago
We can all relate to having customer experiences that left us feeling tired and frustrated — versus having other experiences that helped us to seamlessly accomplish tasks. We’re all customers in one way or a […]
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Sherin Shibu wrote a new post, Why Customers’ Needs Should Drive Modernization Strategies, on the site GovLoop 1 month, 2 weeks ago
This article is an excerpt from GovLoop’s guide, “Government’s Customer Experience Playbook.” Download the full guide here.
Transforming the way governments serve the public is about more than choosing […]
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AI and machine learning could have such a huge impact on this process! I hope it works. I often hear that the security clearance road is pretty rocky for lots of potential govies.