Posts Tagged: guide

Think Like a Business

Technology is not a panacea for an agency’s IT ills, says one industry leader. Rather, tech is an enabler, a way for government agencies to move beyond bureaucracy and adopt a more businesslike mindset. And an agency’s success depends in large part on its willingness to embrace automation and find industry partners.

Build Great Relationships to Build Great Teams

Great teams are built on great relationships, and that holds true for government as well as sports and other realms. But as the public sector struggles to fill vacant positions, it also needs to think about its existing employees and what’s keeping them there. What does a future government workforce look like, and how can… Read more »

Government Transformation: Adopting Cloud for Maximum Impact

Government needs to provide both its employees and the public with modernized online experiences, including on-demand access to data and services. But facing an array of challenges, how can agencies deliver what they should? An innovative, “single pane of glass” approach gives states the ability to let people easily access resources from multiple agencies and… Read more »

The Future Is Customer-Centered

There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.