Daryl Covey, an experienced service manager with over thirty-eight years of public sector service, brought together federal customer service managers from all lines of business. The group collaboratively generated a collection of customer service “best practices” for government employees. Covey shares his findings and the findings of these experts in his new book, Government CustomerRead… Read more »
I recently answered a question that goes like this: In an IT organization that is structured to align with business modes and functions by silos; each silo with its own set of IT roles (PM’s, BA’s, Dev’s, and QA’s) how would Agile work on projects that span these siloed teams? When it comes to sprintsRead… Read more »
ClearanceJobs contributor Erika Wonn writes about millennials, and a recent article that says more companies should be giving millennials a chance: There has been a lot of chatter this week about the dear millennials, and why big business should or should not hire this group of young working professionals. In an article by the HarvardRead… Read more »
Mitt Romney’s unfortunate phrasing touched off Internet hysteria following the Oct. 16 town hall presidential debate. The moment came when Romney stumbled over a question regarding pay equity, telling the audience how he used “binders full of women” to recruit female cabinet members as Governor of Massachusetts. The full remark courtesy of the ABC NewsRead… Read more »
I think everyone will tell you that professional networking is important, but I think few can cogently explain why. The basic reason from a manager’s perspective is, in my opinion, that you simply need other people to do anything of significance in life. You need a strong network of people with diverse skills above you,Read… Read more »
Submitted by Elaine Blackman, writer/editor, Office of Child Support Enforcement, Department of Health and Human Services Only a few generations ago, many causes and movements set out to clean up the environment. Do any of you remember the “Keep America Beautiful” campaign? Over time, most of us have learned the habit of throwing trash inRead… Read more »
AFCEA Bethesda Smart Tech Symposium Interview Series: Mark Lively, Energy Economist On October 23, AFCEA Bethesda is hosting an innovative educational symposium for government and industry participants who are or want to be on the cutting edge of smart technology and sustainability. The goals of the event are to make the business case for sustainability,Read… Read more »
Code for America fellows and staff had the pleasure of hosting Aneesh Chopra, former CTO of the United States, here at the CfA office. Chopra gave shout-outs to the fellows as “innovators on the front lines,” and cited the Code for America fellowship as inspiration for the Presidential Innovation Fellows program. He also dived deeperRead… Read more »
Google Plus streams were a new technology. I’ve developed some practices to make it easier to use and more valuable for me. I already follow sixty blogs on Google Reader. I’m reading for my own development, but also forward a fair amount, say one out of three, to friends and customers who I know haveRead… Read more »
NASA Solutions for Enterprise-Wide Procurement (SEWP) IV is a government wide acquisition contract supporting IT investments spanning from 2007 to 2014. SEWP is an indefinite-delivery, indefinite-quantity (IDIQ) contract vehicle and is coveted by many contractors as a gateway into large scale contracts and access into a plethora of agencies. SEWP is one of the fewRead… Read more »