The concept of placing the citizen at the center is known as the human-centered design (HCD). HCD is a design and management framework that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.
Posts Tagged: E-Learning
When you think of online learning experiences in government, you probably think of static slides that you click through or videos with a droning moderator. But that doesn’t have to be the case.
The Federal Highway Administration (FHWA), part of the U.S. Department of Transportation (DOT), faced two training issues that are all too common in government: a dispersed, time-crunched workforce; and budgetary restraints. Despite using a mixed approach to training that included in-person classroom instruction and online webinar courses, they still were dealing with several challenges in… Read more »
We all remember what it was like — sitting in a classroom all day, learning algebra we all swore we would never really need. But it turns out that the need for learning never really ends; and an effective learning management system can help your organization get the education it needs to complete its goals… Read more »
I don’t know how else to say it: we crushed it in 2015! What started out as a response to 30,000 people attending GovLoop online trainings and OPM asking us to convert a classroom-based course in 2013 has become an award-winning learning development division at GovLoop. First, some quick statistics just to give you a… Read more »
It’s fair to assume that most of us have taken part in an online training or course recently. Maybe you completed your company’s security training online or got a little curious about HTML coding and signed up for a free online course. Just yesterday I clicked through an on-demand webinar about online optimization tactics. As… Read more »
It’s almost Thanksgiving and if you’re like me, you’ve been busy gathering recipes to make a mouth-watering holiday feast. Turkey – check. Mashed potatoes – check. Stuffing – check. Green bean casserole – check. And don’t forget the gravy! But Thanksgiving dishes aren’t the only things with fulfilling recipes! We’ve perfected our recipe for online… Read more »
When it boils down to it, a good e-learning experience is actually all about the user experience. User experience is shaped by two variables: target audience and agency goal. Before you start designing a training, consider who your target audience is and what your learning objectives are. The answers to these questions will provide the… Read more »
If you’re a government trainer, you’ve probably heard a million and one excuses why people aren’t starting or completing your training courses. And while you can’t force everyone to do what you want (unless it’s required training), there could be several aspects of your course that are deterring the masses. Luckily, you can make your… Read more »
Last month, Christine Steger posed an interesting question in the e-Learning group. In her post. “Communications and Change Management Plan for Transitioning to eLearning,” Christine reveals that she’s in charge of developing a Communication and Change Management (CM) Plan. I was struck by just how forward-looking this project is to include this kind of plan…. Read more »