Search Results for: customer service

A Tale of Two Subject Lines

by Allan Rubin, Vice President, Marketing I noticed an interesting juxtaposition of subject lines in my (overflowing) email in-box today. Early in the day, I saw this message from Defense Systems: DISA collaboration tool doubling its capacity The top story was summarized as follows: “The enterprise collaboration tool known as Defense Connect Online is aboutRead… Read more »

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A Tale of Two Subject Lines

by Allan Rubin, Vice President, Marketing I noticed an interesting juxtaposition of subject lines in my (overflowing) email in-box today. Early in the day, I saw this message from Defense Systems: DISA collaboration tool doubling its capacity The top story was summarized as follows: “The enterprise collaboration tool known as Defense Connect Online is aboutRead… Read more »

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Avaya TechTalk podcast 007: The City of Taylor

By Guy Clinch Now Playing: Avaya TechTalk 007: The City of Taylor – Originally posted on Avaya.com Listen now! Introduction: Avaya Tech Talk host Guy Clinch interviews Charlie Mitchell, account manager at SunTel. SunTel Services has been meeting the communication needs of commercial clients in Michigan since 1986. They provide complete life-cycle services for voice,Read… Read more »

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Increasing Public Sector Efficiency

For government organizations facing budget cuts, limited IT resources, and rising citizen expectations, efficiency is the name of the game. Many are turning to the cloud as a way to deliver technology capabilities more quickly and cost-effectively. In fact, cloud computing is expected to account for roughly 20% of the overall global IT market, excludingRead… Read more »

Mag+ New Release Offers Flexibility Beyond Digital Publications

OmniStudio is excited to announce the 4.1 release of Mag+! The latest iteration of this beautiful and flexible publishing tool allows for clients to think outside the box of standard periodical publication and develop a mobile app that meets all their needs. Updated features will allow users to click on jump links Horizontal scrolling isRead… Read more »

Continuing the Conversation on Telework: Is Remote Work Too Remote?

Andrew Krzmarzick commented on my blog post Answering Joshua Millsapps’ Question: Is remote work, too remote? by saying OPM surveys reveal that supervisors feel the biggest barrier to telework adoption is the, “Need to learn new skills for managing a remote workforce.” As I had referenced in my post my success in learning new skillsRead… Read more »

Interesting elsewhere – 11 February 2013

Things which caught my eye elsewhere on the web World building 201: Heuristics – Charlie’s Diary The ratio of the near future is: 90% of it is just like today, 9% is stuff that is on the drawing boards, and 1% is unutterably strange and alien and unexpected. Creativity at the heart of government –Read… Read more »

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Thought No. 3: ODCs in 2013!(?)

Thirteen Thoughts for 2013 continues this week with Thought No. 3: ODCs in 2013!(?) As you know, throughout the last year the Coalition for Common Sense in Government Procurement (the Coalition) has highlighted the fundamental value to customer agencies of the inclusion of ODCs and materials (at cost) in Multiple Award Schedule (MAS) contracts. TheRead… Read more »

ECM in the Cloud? Not as Scary as You Think

Thoughts from my colleague Glenn on whether we should be afraid of the cloud…and how to cope and research! I distinctly recall the moment a few years ago when, as a bumbling new dad trying to calm down a very loud screaming baby boy in the foyer of a theatre, I was confronted by aRead… Read more »

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Weekly Round-up: February 08, 2013

Gadi Ben-Yehuda California’s Lt. Governor Gavin Newsom talks with KQED about his book, Citizenville, in which he argues that hackers can improve government, and that government has to be more inviting to them. Speaking of: The City of Los Angeles has updated its Web site and launched a mobile app. And – The National AtmosphericRead… Read more »