How to Build a More Intelligent Contact Center
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
Posts Tagged: Avaya
Remote Work Highlights Value of Unified Communications
Today, agencies realize that resilience is about more than disaster recovery and business continuity.
Match Employee Skills to Customer Needs for Happy Customer Experience
To serve its customers best, the Defense Digital Service (DDS) recruits for the skills and capabilities that its customers need.
The Key to Seamless, Uninterrupted Communication
Now, it’s very clear that unified communications are fundamental in assisting the government in meeting its mission and citizens getting the services they require.
Does Your Agency Have Unified Communications?
Download this e-book to read about highlighted discussions from the roundtable, which included topics such as cloud security, customer experience (CX) and workforce reform.
The Time for Modernization via the Cloud Is Now
A GovLoop and Avaya survey of 81 federal employees illustrates why agencies are struggling with cloud and IT modernization.
What Prevents Unified Communication in Gov?
Today, one of the most important capabilities for a government organization to possess is effective communication – both between employees and with constituents. Now more than ever, that communication is vital. But, it’s also more challenging to achieve.
Not Just Cyber: The Challenges to Government Security
Security has always been a primary concern for government, but the definition of security – as well as the strategy to achieve it – is constantly evolving. While some things have stayed the same, other aspects of security are evolving.
Avaya TechTalk 010: Next Generation 9-1-1 Now!
By Guy Clinch Now Playing: Avaya TechTalk 010: Next Generation 9-1-1 Now! Listen now! Introduction: How organizations and Government can obtain many of the values of NG9-1-1 today – In this episode of Avaya Tech Talk APNPodcast host Guy Clinch, engages in conversation with Tim Kenyon, President of Conveyant Systems, Inc. and Matt Serra, Sr.Read… Read more »
Continuing the Conversation on Telework: Is Remote Work Too Remote?
Andrew Krzmarzick commented on my blog post Answering Joshua Millsapps’ Question: Is remote work, too remote? by saying OPM surveys reveal that supervisors feel the biggest barrier to telework adoption is the, “Need to learn new skills for managing a remote workforce.” As I had referenced in my post my success in learning new skillsRead… Read more »
