Daryl Covey, an experienced service manager with over thirty-eight years of public sector service, brought together federal customer service managers from all lines of business. The group collaboratively generated a collection of customer service “best practices” for government employees. Covey shares his findings and the findings of these experts in his new book, Government CustomerRead… Read more »
Search Results for: customer service
The New Face of (e) Customer Service
You might be in the business of providing classroom furniture to customers across the country, but that doesn’t mean customer service ends when the bell rings in the autumn. This is one industry that is a little bit slower than others to embrace the age of technology. When you’re the one providing much-needed products, howRead… Read more »
Customer Service In Focus: New York City
Post Highlights GovLoop is Celebrating National Customer Service Week: Follow Here Francisco Navarro, Customer Service Policy Advisor, New York City, discusses customer service initiatives in New York City Story is an excerpt from GovLoop’s research report: Re-Imagining Government Customer Service This week GovLoop has been celebrating National Customer Service week. The following is an excerptRead… Read more »
Review of HR 538: Government Customer Service Act
Post Highlights House of Representatives Passes HR 538 on September 11, 2012 Requires customer service standardization for the federal government GovLoop resources on how to measure customer service effectiveness This week we are celebrating Customer Service week. Recently the House of Representatives passed HR 538: Government Customer Service Improvement Act on September 11, 2012. TheRead… Read more »
5 Core Customer Service Values
Post Highlights GovLoop is Celebrating Customer Service Week Customer Service is challenging yet, critical for the public sector 5 Core Customer Service Values: Empathy, Patience, Passion, Persistence, Desire to Improve This week we have been celebrating customer service at GovLoop, we’ve had a lot of great posts, comments and ideas on GovLoop celebrating the week.Read… Read more »
4 Elements of Great Customer Service – Lessons from a Hospital
2 weeks ago we welcomed baby Ressler into the world. As one imagines, it’s a stressful time in the hospital and we had to spend a couple extra days for a potential scare that turned out fine. In general, we had great customer service during our stay so I wanted to share 4 elements ofRead… Read more »
It’s Customer Service Week…What Have You Done for Your Customers Lately?
This is National Customer Service Week, and I hope you (yes, you!) take a few minutes to think about what you’ve done to help your customers lately. Did you do a great job answering that email? Super! Did you suggest an improvement to the website that made it easier for customers to find a topRead… Read more »
Join GovLoop as We Celebrate National Customer Service Week
Post Highlights GovLoop is celebrating Customer Service Week October 1-5 Stay Tuned for GovLoop blogs, forums, discussions and our daily newsletter all Customer Service Related Blog post highlights some of GovLoop’s Customer Service Resources National Customer Service week is October 1-5. Every year, the first week in October National Customer Service Week is celebrated. SinceRead… Read more »
The Hot Dog Stand – Customer Service?
At the game I went to the concession stand for some snacks and drinks, to be greeted by a long, slow-moving line. While the second quarter evaporated and the line inched forward, I looked at the hot dog stand operations to see why there was such a delay. Here’s some highlights: 8 enthusiastic people –Read… Read more »
Journey Mapping: A Process to Re-Imagine Customer Service in Government
To improve how government delivers customer service, agencies must understand how customer experiences work, what moments matter for customers, how expectations are set and delivered, and how experiences are perceived and remembered. GovLoop, in partnership with Oracle, recently held a design thinking training session. The goal of design thinking is to learn about the customerRead… Read more »