Well, well, well folks. It seems I’ve hit a hot button here: customer service. I cross-posted a post titled “Get to Know Your Customers on a Personal Level” to the NCMA group on LinkedIn. There strong feelings on both sides. Some think that contracting officers absolutely need customer service training. Some think that customer serviceRead… Read more »
Search Results for: customer service
Contractors and Procurement Officials: Customer Service Is A Two Way Street
There seems to be a development that is coming more and more to the forefront: the case of the out-of-control Contracting Officer (KO). There are usually two paths to interactions with a KO, one being the KO who is overwhelmed with the workload, doing the best they can to handle it, and simply have veryRead… Read more »
Contractors and Procurement Officials: Customer Service Is A Two Way Street
There seems to be a development that is coming more and more to the forefront: the case of the out-of-control Contracting Officer (KO). There are usually two paths to interactions with a KO, one being the KO who is overwhelmed with the workload, doing the best they can to handle it, and simply have veryRead… Read more »
Agencies Under Scrutiny to Provide Better Customer Service
Providing the highest level of customer service is paramount for any industry. For the federal government – whether it’s the I.R.S or the Department of Veterans Affairs – a diverse audience of citizens, military personnel and other government employees make the requirements of good customer service more complex than in other businesses. A new bipartisanRead… Read more »
Key Training Ideas for Your Customer Service Program
Not everyone is or is willing to be computer literate to take care of basic business. We all have different ways to train. Some would say some of us remain in the dark ages, but you also might argue that not all that’s old-fashioned is bad. We often buy things because they are antique orRead… Read more »
Best Practices for Excellent Customer Service in Government
GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. This is our fifth and final post, but be sure to checkRead… Read more »
How to Leverage Technology to Improve Customer Service
GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. Be sure to check out the home page to view additional resourcesRead… Read more »
Guest post: Public engagement: more customer service than comms
Today I’m featuring a guest post from Pia Waugh, former IT Advisor to Senator Lundy, convenor of the recent Canberra GovCamp and GovHack and one of the luminaries of the Australian Gov 2.0 scene. As she plans to continue to update this post, for the latest version visit her blog at http://pipka.org/public-engagement-more-customer-service-than-comms/ Public engagement: moreRead… Read more »
How to Overcome Cultural Barriers to Improve Customer Service
GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. Be sure to check out the home page to view additional resourcesRead… Read more »
Local Governments Can Assist Businesses By Improving Customer Service
Businesses understand the importance of making interactions with customers as easy as possible. Most local governments have a long way to go as far as improving their approach to customer service. Recognizing that government is complicated, New York City Mayor Michael Bloomberg has launched a Business Customer Service Initiative to make it easier for businessesRead… Read more »