Customer service is the smartest thing companies can do to build a product name and company reputation…until they think they are smarter than the rest of us. When companies think they are smarter than their customers it’s time to time customers to learn how not to play their game. That’s right, I said it. WeRead… Read more »
Search Results for: customer service
Customer Service – Is It An Attitude?
I recently took a road trip to the tip of Florida and stopped at several restaurants and stores along the way. It struck me how differently these retail organizations approached customer service. At Cracker Barrel, there was always one of the staff in proximity to the front door who welcomed the visitors warmly; the hostessRead… Read more »
Web Improvement Plans Must Start With Commitment to Customer Service
The initial drafts of federal agency plans to improve online customer service have been posted. Agencies were asked to report on what’s happening currently, as the first step toward developing their plans; and I must say, the results are – well – disappointing. If you want to know what’s wrong with government websites, just scanRead… Read more »
7 Things Every Government Agency Can Do To Improve Customer Service
When President Obama issued an executive order in April this year compelling federal agencies to improve customer service, the future seemed a long way off. But as the first leaves begin to change color here in Washington, a deadline for action looms. By October 24, agencies are ordered to publish a plan for how theyRead… Read more »
How does external communication through customer service improve the reputation of the organization?
What is a reputation? It’s basically a preconceived expectation of behaviors based on previous direct experience and indirect assumptions. What is the reputation of your favorite restaurant, how about your doctor, or the last place you decided never to go back to? Every person you come into contact with every day is forming an impressionRead… Read more »
How are you celebrating customer service week?
Web Manager University, in conjunction with Customer Service week, is offering a free webinar this Wednesday, October 5 at 2pm ET. Get Serious about Customer Service: Best Practices for Implementing the Customer Service Initiative in Your Agency Our customers deserve competent, efficient, and responsive service from the government. In conjunction with customer service week, joinRead… Read more »
Get On the Customer Service Bandwagon
I hope you’ve already been participating in the National Dialog on Government Websites, sponsored by the .Gov Reform Task Force and GSA. If not, it’s not too late. Tons of great ideas and comments and the opportunity to make your feelings known by voting (and you can do that anonymously). This is important, folks. PolicyRead… Read more »
Excelling with Customer Service
GovLoop, in partnership with RightNow, is excited to release the “Excelling with Customer Service” Guide. How is your agency doing as it prepares its Customer Service Plan in response to President Obama’s Customer Service Executive Order? As the October 27 deadline for submission stands just one month away, GovLoop has created the guide below. It’sRead… Read more »
Customer Service and Values
Thoughts from AJ Hyland on serving your customer:http://youtu.be/DEcBK3mfngQ
Let’s Start a Customer Service Revolution!
No – that’s not the leftovers from Hurricane Irene. Those are the Winds of Change you’re feeling. The pieces for building an exciting new vision of government customer service are swirling around us – do you see them? Everything’s starting to converge…ideas, leadership, support from the top. We’re on the verge of a customer serviceRead… Read more »