Posts Tagged: analytics to outcomes

Is the Next Generation of Government Citizen Services in Chat Bots?

The phrase “customer service” has often sounded like an oxymoron to anyone who has endured interminable lines at the DMV, navigated maze-like call centers, or even attempted to get a simple answer from a website. Help could be on the way – and sooner than you think.

Friday Fab Five: Storytime, Trusting Your Gut, and Why You Suck at Networking

Happy Friday, everyone! You know what time it is. It’s time for the… Friday Fab 5! That special part of the week when we take a look back at a few of the awesome blogs, forums, quotes, groups, and members here on GovLoop. If you think they’re awesome too, go ahead and congratulate them (links… Read more »