With the increase in technological innovation, agencies are looking for new ways to increase citizen engagement and satisfaction. Investing in artificial intelligence (AI) and chatbots may be a way to transform the way organizations interact with citizens.
Posts Tagged: artificial intelligence
The National Institutes of Health and Bureau of Labor Statistics are among the agencies using AI to save time and money and free up employees to solve more complex problems.
Though innovation is necessary for agencies to continue to deliver on their missions, it is often difficult for new technologies to take hold in government.
As government agencies look to modernize their IT environments, they face the challenge of implementing a digital transformation strategy that will allow them to: update and rationalize legacy technology systems; take advantage of the benefits of a cloud environment; foster a culture that results in faster, higher quality release cycles and continually lift the benchmark… Read more »
We sat down with machine learning expert Angela Zutavern to understand which agencies are leading in AI, tips for procuring AI capabilities and what this means for the future of government jobs.
The key is not to think of artificial intelligence as an existential threat, but rather an event we can plan for and build around.
The phrase “customer service” has often sounded like an oxymoron to anyone who has endured interminable lines at the DMV, navigated maze-like call centers, or even attempted to get a simple answer from a website. Help could be on the way – and sooner than you think.