Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.
Posts Tagged: citizen satisfaction
What can cities and counties do to improve their user experience? Check out these 3 steps all municipalities should take to improve citizen engagement.
Take time to understand the “me” in your public service domain and strive to make 2018 a little more authentic, a lot more personal and better than last year. Let’s rise to serve the “me,” putting the person before the process.