Posts Tagged: Community of Practice

Two friends chat in a park about accessibility.

Make Constituent Services More Accessible

Accessibility ensures that all citizens, regardless of their circumstances, can understand and utilize the support available to them. Prioritizing accessibility also enhances civic involvement and promotes equity. In short, understanding how to improve accessibility helps government agencies to better fulfill their mission of serving the public. During our recent CX Community of Practice, Michelle Pinsky,Read… Read more »

Lit match with fire

How to Handle Fire Drills

Someone else’s emergency is not necessarily your emergency. However, as supervisors, your team’s fire drills actually are your problem, and you have to stay calm when the heat is on. So, how can you possibly manage everything that comes across your desk in a productive, organized way? By understanding the dynamics of crisis management andRead… Read more »

Illustrated person giving 5-star review.

Get Better Public Input During Policymaking

How can we ensure that the voices of the public truly shape the policies that govern their lives? Engaging the public effectively in policymaking and planning is crucial for creating inclusive and representative policies. Fortunately, emerging digital tools enable agencies to reach a broader audience as well as gain more feedback and public engagement. DuringRead… Read more »

Creating a Community of Practice: A Way to Engage Like-minded Practitioners for Learning and Leading

Communities of Practice (CoP) are popping up everywhere in my agency. What seemed to me to be a novel approach to learning, sharing and leading, I have discovered is an aged old phenomenon that stems from learning theory. Cognitive anthropologists Jean Lave and Etienne Wenger coined the term “community of practice” when studying apprenticeships asRead… Read more »