Posts Tagged: Experian

Better Identity Management, Better Agencies

Written in collaboration with Kolin Whitley, Director of Fraud and Identity Solutions, Experian Public Sector Picture a novice internet user logging on to a government portal for the first time. He’s using a desktop computer, and the process takes him a few minutes because he isn’t very tech-savvy. He also doesn’t have any details from… Read more »

Taking the risk out of your tax refund process

Written by Neli Coleman, Director of Product Management for Experian Public Sector According to a May 2014 Governing Institute research study of 129 state and local government officials, 43 percent of respondents cited identity theft as the biggest challenge their agency is facing regarding tax-return fraud. Nationwide, stealing identities and filing for tax refunds has become one… Read more »

How TRAP Protects Tax Refunds

Written in collaboration with Neli Coleman, Director of Product Management, Experian Public Sector The speed at which income tax returns are processed and issued has accelerated in recent years. Now, it’s just a matter of weeks, sometimes even days, before a refund is released. This improvement has been a win for government customer service. However,… Read more »

Public Sector: Study Shows a Growing Need to Validate Eligibility Determinations

A recent study conducted by the Governing Institute and commissioned by Experian confirms that government benefit agencies can greatly improve their eligibility verification processes through automated data analytics. Historically, assorted health and human service programs have been compartmentalized, with each benefit agency having its own data collection system, eligibility requirements and program rules. The technology… Read more »