Posts By Kate M. Long

Fight, Flight, or Play: Learning Conflict Resolution Skills Through Improv

It’s that time of year again! The next two days we’ll be blogging from GovLoop and YGL’s Next Generation of Government Training Summit. Follow along @NextGenGov and read more blog posts here. NextGen Interactive Workshop: Improve@Work Speaker John Windmueller Organizational Training Manager of Improv@Work Washington Improv Theater (WIT) “Improv skills are life skills” Smiles everywhere.Read… Read more »

Acquisitions: The Next Hot Area for Government Employment?

It’s that time of year again! The next two days we’ll be blogging from GovLoop and YGL’s Next Generation of Government Training Summit. Follow along @NextGenGov and read more blog posts here. NextGen Break-Out Session# 2: All About Acquisitions Speakers Jennifer Hesch, Attorney Susan Minson, Procurement Policy Analyst (Office of Federal Procurement Policy, Office ofRead… Read more »

Stop Talkin’ Bout My Generation

Generation Y, Millennials, Generation C (for Connected), sometimes even (perhaps incorrectly), the iGeneration. These are the labels that haunt the members of my generation. The large groups of people spanning decades before me are called Baby Boomers, Generation Xers, and a wealth of other names, each with their own negative and positive attributes. “Baby BoomersRead… Read more »

Designed with Feds in Mind: Addressing Mobile Fears with HP and Microsoft’s ElitePad Tablet

“Anywhere, anytime is the new normal for people,” says Rick Engle, Principle Windows Specialist, Microsoft. It’s true, 29% of people claim to be the type of worker that is on call at off hours and in alternative locations. The workforce is going mobile and government has been trying to catch up. Throughout many blogs, interviews,Read… Read more »

The Dalai Lama and You: How Teachings of Humanity Fit into Government

Today I had the privilege to attend the Sadat Lecture for Peace hosted at the University of Maryland (UMD), College Park. The Anwar Sadat Chair for Peace and Development, named for Egypt’s past president, the late Anwar El-Sadat, has organized these lectures since 1997 to promote leadership in the mission to gain peace. Past lecturesRead… Read more »

Using Mobile to Optimize the Customer Experience with “The Changing Face of Customer Service” Panel

On April 25th 2013, GovLoop and Oracle hosted an event called, “The Changing Face of Customer Service” that brought together professionals on the topic of customer experience. After several insightful presentations, the event closed with a panel featuring a variety of customer service experts: Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle Abraham Marinez,Read… Read more »

Not Just for Fun Anymore: Why Social Media Should Be included in CyberSecurity Measures

The Associated Press Twitter hack might have been the wake-up call that we needed. Social media is a wonderful thing. It’s fast, reaching a large and diverse audience in no time and it provides a platform for interaction between an agency/company/organization/individual and its constituents/customers/patrons/fans. But that speed and distance could prove risky if a tweetRead… Read more »

Best Practices to Craft Your Agency’s Digital Government Strategy

The following blog post is an excerpt from our recent report, Crafting a Comprehensive Digital Government Strategy. This report was draws upon a survey of 94 members of the GovLoop community who are currently adopting emerging technology at the state, local and federal level of government. This report also includes insights based on interviews withRead… Read more »

Thinking Forward to Preserve the Past: Interview with Pamela Wright, CINO of NARA

Interview: Innovation is the Magic Word Read Below or Download PDF If the 21st century (so far) had to be categorized by a word it would have to be “innovation”. It is a word that brings to mind the great advancements in technology, human to human interactions, human to computer interaction and more. The wayRead… Read more »