Posts Tagged: Resolution

3-D Group Combat-Intervention at the Burning Out and Burning Up Battlefronts: Using Discussion-Drawing-Diversity to Disarm Conflict and Build Camaraderie-Community

Being a conference or retreat speaker and “Motivational Humorist” sounds like a lot of fun; and it usually is. However, sometimes you are asked to intervene with a group that’s under siege. At these times, the tension and acting out of frustration between management and employees or mistrust within the diverse employee ranks is palpableRead… Read more »

Transforming Conflict: Replacing Blaming “You”s with Tactfully Assertive “I”s

During a Practice Safe Stress and Team Building workshop for legal assistants and support staff of a major law firm, a paralegal, with an edge in his voice, recalled a frustrating encounter with one of the firm’s partners. Apparently, misinformation or a misunderstanding led to a project being mishandled and an important deadline being missed.Read… Read more »