TSA IdeaFactory Tina Cariola, Program Manager, TSA Web-based tool empowering employing to submit ideas, provide comments on how to improve new concepts, etc. IdeaFactory launched in April 2007 to address 3 key needs: Engage employees — 50,000+ workforce spread all over the country Collect constant fresh input about how to improve safety and operations DisseminateRead… Read more »
This week I caught up with Lynn Dean to talk about the impressive evolution of the Transportation Security Administration’s Idea Factory and get the scoop on the organization’s wisdom. As a communications strategist, Dean knows how important it is to engage every audience. “When people think about social media, they assume communication always means external,Read… Read more »
From NPR’s Morning Edition March 6, 2009 : “A Canadian man was crossing the border into Washington state when an inspector told him to turn off his car. Desiderio Fortunato replied, in effect: “Say please.” The inspector repeated his order. The Canadian still expected him to say please. The Canadian was blinded by pepper spray,Read… Read more »