GovLoop spoke with representatives from TSA and OPM to learn how federal agencies have prioritized and improved customer experience.
Posts Tagged: TSA
Learn about how to make government more customer-centered!
This article was originally posted by Dan Chenok on the IBM Center for the Business of Government blog. In a recent event, the IBM Center for The Business of Government and the Partnership for Public Service added to a significant body of knowledge about how government leaders can leverage the power of analytics and data to… Read more »
The Washington Homeland Security Roundtable will honor federal officials from Department of Homeland Security component departments for work with industry partners at an upcoming Holiday Reception event. The Industry Engagement Awards aims to acknowledge agencies who maintain relationships with the industry segment, WHSR said Nov. 18. “Partnerships enable real collaboration between industry and government to… Read more »
On GovLoop Insights’ DorobekINSIDER: Diversity among employees and a myriad of communication channels can make workplace misunderstandings all the more frequent. So how do you avoid and overcome these misunderstandings? Insights from Tom Fox from the Partnership for Public Service. But up front: The LAX TSA Shooting Federal prosecutors have filed charges against Paul A…. Read more »
We’re constantly talking about analytics and how it affects corporations and agencies, but how will it affect you? We’re used to strict, and sometimes invasive, security precautions at the airport by Transportation Security Administration in order to keep our skies and travelers safe. Using new analytics software, TSA officials will be able to identify individuals… Read more »
We’ve probably all seen Charlie and the Chocolate Factory. The movie showcases imagination, creativity and the freedom to try new things and experiment. That’s the same idea as the TSA’s IdeaFactory. The 5-year-old program was one of the first true government 2.0 technologies. Megan Kenny is the Acting Program Manager for the Office of Training… Read more »
Here is today’s federal cybersecurity and information technology news: The Transportation Security Administration has failed to comply with a year-old U.S. Court of Appeals order to hold public hearings to decide on body scanner rules and regulations. More here. The Federal Bureau of Investigation is seeking technology that can spot criminals and terrorists by recognizing… Read more »
Here is today’s federal cybersecurity and information technology news: The Food and Drug Administration’s Office of Science and Engineering Laboratories has found widespread software flaws in medical devices which could cause patient harm or death. More here. The Transportation Security Administration is looking for software to monitor employee online activity including emails and keystrokes for… Read more »
Orlando Sanford International Airport has received preliminary approval to use private security screeners to screen passengers and personal property. It may now be one of the airports operating under the Screening Partnership Program, of which there are currently 16. TSA Tentatively Okay’s Private Screeners in Orlando Many Republicans are in support of the privatization of… Read more »