With increasing cybersecurity threats, agencies are trying to figure out the best way move forward. To do that, agencies are tasked with meeting an increasing number of stringent cybersecurity regulations to mitigate risk and improve cyber posture. But compliance isn’t easy: Organizations must prove that they have implemented, and are continuously monitoring, specific security controlsRead… Read more »
Do you struggle with delegating tasks to your team? As a supervisor, it can be hard to give up some control, especially when you’re responsible for meeting deadlines and overall quality of work. But once you’re comfortable with delegation, only then will your team truly thrive. A team that shares tasks and responsibilities is typicallyRead… Read more »
Are you sure every user in your agency’s systems is who they say they are? Do you have processes in place to double-check? Identity management is a cornerstone of good cybersecurity policy and hygiene, but understanding IAM in practice isn’t always easy. With newer cybersecurity methodologies like zero trust, the emphasis is put on the individualRead… Read more »
Artificial intelligence has the potential to impact almost every aspect of government, and some agencies are already actively using it in practice. From chatbots to automated inquiry processing, to personalized interactions and improved accessibility, AI is becoming a trusted CX tool for government agencies. Join us online Monday, July 15 at 4 p.m. ET/1 p.m.Read… Read more »
Cybersecurity isn’t new. The threats aren’t new. But here’s what’s changed: everything. With the introduction of AI, the rise of nation-states as cyber attackers and the sheer volume of threats out there, government agencies are in a race against the clock to better protect their networks, systems and data. Join us online Wednesday, June 26 atRead… Read more »
Join us online Tuesday, June 18 from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn how to exercise empathy in conflict. You’ll hear from a career expert about handling difficult conversations with care.
Data is the biggest asset of modern organizations. But thanks to an increase in data breaches, evolving privacy regulations, and litigation volumes, data can also be an organization’s biggest liability. Good data governance is critical to government agencies’ ability to effectively respond to requests for data and reduce their overall risk. Join us online Tuesday, JuneRead… Read more »
Stepping into a new management or supervisory role can be daunting. As you navigate new teams and relationships, it can be stressful to figure out all the things you should do as a supervisor on a daily basis. So instead, we’re focusing on the top five things you should avoid doing as a government supervisor.Read… Read more »
Data is every agency’s most valuable asset – and it needs to be protected as such. However, not every dataset requires the same level of security. The key is knowing which data needs to be under lock and key. Join us online Wednesday, June 12 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industryRead… Read more »
Digital customer experience (CX) initiatives are important, but if they’re not rooted in and aligned with your agency’s mission, they are unfortunately of limited use. For your programs to succeed, you need to understand how to build them to support your agency’s mission. Join us online Monday, June 10 from 4-4:30 p.m. ET/1-1:30 p.m. PT to hearRead… Read more »