When’s the last time you dusted off your resume and took a critical look at it? Whether you’re actively looking for a new job or not, it’s always a good idea to have a polished, updated resume on hand. We’re covering everything government employees need to know to spruce up their resumes and stand outRead… Read more »
You could have the most sophisticated service delivery model in the country – but if your constituents can’t understand your messaging or information, your services have just been rendered useless. Plain language is an absolutely core component of effective CX, but is it prioritized at your organization? Is it incorporated throughout every CX program ofRead… Read more »
How can you bring new applications to your organization if you aren’t a coder or have a big procurement budget? The answer could be low code. Low code is a software development approach that uses a visual, drag-and-drop interface to create applications with minimal coding. Join us online Wednesday, Sept. 25 at 2 p.m. ET/11Read… Read more »
To get the job done as a government employee today, it’s not enough to rely on a computer alone. Employees now need access to collaboration tools, applications, AI and other technologies to manage their long to-do lists. Without access to the proper tools, the employee experience will greatly suffer. Join us online Wednesday, Sept. 18Read… Read more »
While AI might be named ‘Word of the Year’ in Webster’s Dictionary, its widespread use is still limited despite the extensive discussion surrounding it. So, where does AI work well in government? Join us online Wednesday, Sept. 11 at 2 p.m. ET/11 a.m. PT to hear from government and industry experts about AI use cases. Specifically, you’ll learn:Read… Read more »
If you consider yourself to be an introvert, you may have at one point come across the misconception that introverts make poor leaders. Typically, we envision folks with strong opinions, loud voices and an out-going management style as the picture of leadership. The truth is that is not the case. There is a lot ofRead… Read more »
For government employees with a focus on or appreciation for customer experience (CX), you are already aware of the myriad ways agencies can connect with their constituents. From email to phone, to social media, to online forms, to chatbots, to good old paper forms – the channels quickly become numerous. And with so many waysRead… Read more »
Government missions matter. From protecting the water we drink to the food we eat, to the education our kids get at school, each agency’s mission critically serves its constituents. And that’s why the outcomes of innovations matter to government agencies because they matter to the people they serve. Now that can sound a bit theoretical,Read… Read more »
Innovation often gets stalled because agency leaders aren’t invested in the solution. And there could be a variety of reasons for that – budgetary, communication, implementation or even just awareness. But there are ways to enhance your chances for leadership buy-in. Join us online Tuesday, Aug. 20 from 2-2:50 p.m. ET/11-11:50 a.m. PT, to hearRead… Read more »
Peer-to-peer management may be the hardest management of all. It can be awkward to delegate tasks and deadlines when you might lack formal authority. So, what can be done to make that peer-to-peer management style work? Join us online Tuesday, Aug. 27 from 2-2:50 p.m. ET/11-11:50 a.m. PT, to hear from government experts about strategiesRead… Read more »