While customer experience (CX) is critical to the success of your mission, agencies often encounter issues when CX is not integrated into every part of the organization. Without a high-level, holistic approach, your agency might have trouble delivering a consistent level of service to its constituents. Join us online Monday, April 14, from 4-4:30 p.m.Read… Read more »
Agencies are tasked with protecting their networks from cyberattacks, but there is no longer a perimeter that makes it easier to defend. Instead agencies need to rethink how they secure every device connecting to an agency network. Considering the number of connected devices — hundreds of thousands — it’s best to ensure sound security. JoinRead… Read more »
Government agencies face an evolving landscape of cybersecurity threats, with insider risks posing some of the most complex challenges. Whether driven by malicious intent or negligence, insider threats can compromise national security, disrupt operations, and expose sensitive data. Agencies must adopt proactive strategies to mitigate these risks effectively. Join us online Wednesday, April 2 atRead… Read more »
Join us online Thursday, March 27 at 2 p.m. ET/11 a.m. PT to learn from government and industry leaders about strategies agencies can leverage to make their payment systems more accessible, secure, and simple.
“The customer is always right” is a common phrase in the private sector, but the sentiment applies to the government, too. The success of agency missions depends on effective customer experience (CX). While agencies face unique challenges, there are opportunities to improve CX and align more closely with best practices seen in the private sector.Read… Read more »
You may have come across the concept of fixed vs. growth mindsets at some point in your education or career. The idea boils down to the differences between the two: a fixed mindset means that someone regards their skills and abilities as unchanging whereas a growth mindset views intelligence, skills and abilities as dynamic andRead… Read more »
Agencies at every level of government have an abundance of data, but knowing how that data can help you understand and better serve the community is often a real challenge. How can you craft data-driven narratives that connect with your intended audience, whether internal stakeholders or constituents, to help address community needs? Join us Monday,Read… Read more »
Successful teams usually share a few common traits: they’re goal-oriented, mission-focused, highly collaborative, and productive. Unfortunately, creativity, a core part of high-functioning teams, often gets overlooked. If your team doesn’t value a creative mindset, you’re also missing out on effective problem-solving, innovation, ideation and brainstorming. Join us Monday, March 24 from 4-4:30 p.m.ET/1-1:30 p.m. PT toRead… Read more »
Quantum computing in government is poised to make an impact. Updates and timelines from the National Quantum Initiative paint a very exciting picture of its potential in the public sector, with many agencies actively benefiting from the sophisticated technology today. So, what does the future hold for your agency and your role as quantum computingRead… Read more »
Picture this scenario: you’re a customer service representative at the DMV. You’re working with a customer who is trying to update their license but doesn’t have the right paperwork. You know there are alternative documents they could use, but they are buried deep in a 450-page manual. What if instead of leafing through that massiveRead… Read more »