No one has the time to keep up with every new tech trend or solution entering the market. However, some of these solutions can have an incredibly positive impact on the work you do in government. The tricky part is figuring out which emerging technologies are actually worth caring about. We’ve nailed it down toRead… Read more »
How do you feel when change happens? Do you turtle – aka hide in your shell and hope things return to normal? Do you lash out? Do you embrace the opportunity to do things differently? As a supervisor, figuring out how to embrace change for not only yourself, but your team too, takes a lotRead… Read more »
A few months back a GovLoop community member received this request while working with their city to update property records: “Can you fax me over a copy?” The answer was no. Who has a fax machine anymore, let alone one at home. All this is to say that oftentimes, the government lags behind on usingRead… Read more »
Almost two years ago, President Biden signed an Executive Order: Advancing Diversity, Equity, Inclusion, and Accessibility (DEIA) in the Federal Government. The EO called on agencies to update their DEIA policies in a whole host of areas including the establishment of government-wide initiatives to advance DEIA in all parts of the federal workforce, assessments ofRead… Read more »
What is automation? You’ve probably heard the term automation hundreds of times, and you’ve also probably heard that a robot could take your job. But that isn’t true. One of the reasons that automation can sound so scary is because it is often misunderstood. To help, we are going back to the basics to tellRead… Read more »
Problem statement: Agencies are falling behind in preparing their teams for both the technology and management needs of the future. A report from the Government Accountability Office revealed that some government agencies aren’t just using slightly outdated technology, but decades- old equipment. The report found that information systems at the Department of Education, Health andRead… Read more »
Let’s set the stage: A recent government hire is given a laptop from 2016, another is asked to manage a call center that hadn’t been updated in more than a decade, a third is onboarded using an HR system that required them to travel across the country for onboarding because the paperwork wasn’t digitized. DoRead… Read more »
What does your inbox look like? It’s probably quite hectic as you get back into the swing of things after a busy start to the year. So, as you stare down your month-long to-do list, how do you keep from feeling overwhelmed? Join us online Tuesday, Jan. 31, at 2 p.m. ET/11 a.m. PT, toRead… Read more »
Knowing how to set boundaries is one of the most essential yet overlooked skills you need as a manager. Let’s face it we are all tired, a bit burned out and ready to log off at the end of the day, so we need to set clear boundaries and expectations for our teams. However, creatingRead… Read more »
We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX). As the government moves forward with the President’s Executive Order on CustomerRead… Read more »