As the dog days of summer roll in, you might notice your team being a little slower to respond, or maybe a bit checked out during meetings. This dip in engagement is quite common this time of year, but as supervisors, the team’s productivity and output needs to be managed and supported. So how canRead… Read more »
What is the state of government transformation in 2025? How prepared are agencies to meet the challenges of a rapidly evolving world? Are processes agile enough to deliver enhanced services, integrate cutting-edge technologies, and improve constituent experiences — or are outdated practices slowing progress? On Wednesday, Aug. 20, from 2–2:50 p.m. ET/11–11:50 a.m. PT, government andRead… Read more »
If your agency’s cybersecurity strategy were audited today, how would it hold up? Are your data, systems, and networks truly protected — or are there hidden vulnerabilities and outdated systems waiting to be exploited? Join us on Wednesday, Aug. 13, from 2–2:50 p.m. ET/11–11:50 a.m. PT to hear government and industry experts break down the trueRead… Read more »
On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals, while also remaining an efficient, leanRead… Read more »
In 2025, efficiency is more important than ever before; in fact it’s a Presidential mandate. One of the best ways to be more efficient is to use your agency’s data to make better, faster and more informed decisions – often with AI. However, to get your data in a place that makes that efficiency aRead… Read more »
You’ve probably heard it before, but your AI programs are only as good as the data they run on. So, before you hop on the AI train, you need to take a good hard look at your current data governance and management practices. Is your data clear and reliable? Is it accessible? Who are theRead… Read more »
Every agency’s workplace is dynamic. It’s unique to your organization’s values, processes, and, most importantly, personalities and perspectives. Navigating these internal dynamics can be tricky and downright stressful, but as a supervisor, it’s critical for you to lead your team effectively without succumbing to conflict or confrontation. Join us online Monday, July 28 from 4-4:30Read… Read more »
Do you have that little voice inside your head telling you you’re not doing enough, you’re not qualified enough, and everyone around you knows more than you do? That’s imposter syndrome talking, and according to recent studies, 70% of the professional workforce experiences it at some point in their careers. Join us on Tuesday, JulyRead… Read more »
Everywhere you look, agencies are striving to be more productive, efficient and to do more with less. While these goals aren’t new to government, there’s a new urgency to actually achieving them. So, how can agencies innovate while operating in this age of hyper-efficiency? What does that actually look like? Join us online on Thursday,Read… Read more »
State and local agencies are on the frontlines when it comes to using technology to deliver constituent services. So, that begs the question: What’s working and what’s not? Join us on Wednesday, July 16, from 2-2:50 p.m. ET/11-11:50 a.m. PT to explore timely use cases from state and local organizations and learn what type of techRead… Read more »