On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals, while also remaining an efficient, leanRead… Read more »
In 2025, efficiency is more important than ever before; in fact it’s a Presidential mandate. One of the best ways to be more efficient is to use your agency’s data to make better, faster and more informed decisions – often with AI. However, to get your data in a place that makes that efficiency aRead… Read more »
You’ve probably heard it before, but your AI programs are only as good as the data they run on. So, before you hop on the AI train, you need to take a good hard look at your current data governance and management practices. Is your data clear and reliable? Is it accessible? Who are theRead… Read more »
Every agency’s workplace is dynamic. It’s unique to your organization’s values, processes, and, most importantly, personalities and perspectives. Navigating these internal dynamics can be tricky and downright stressful, but as a supervisor, it’s critical for you to lead your team effectively without succumbing to conflict or confrontation. Join us online Monday, July 28 from 4-4:30Read… Read more »
Do you have that little voice inside your head telling you you’re not doing enough, you’re not qualified enough, and everyone around you knows more than you do? That’s imposter syndrome talking, and according to recent studies, 70% of the professional workforce experiences it at some point in their careers. Join us on Tuesday, JulyRead… Read more »
Everywhere you look, agencies are striving to be more productive, efficient and to do more with less. While these goals aren’t new to government, there’s a new urgency to actually achieving them. So, how can agencies innovate while operating in this age of hyper-efficiency? What does that actually look like? Join us online on Thursday,Read… Read more »
State and local agencies are on the frontlines when it comes to using technology to deliver constituent services. So, that begs the question: What’s working and what’s not? Join us on Wednesday, July 16, from 2-2:50 p.m. ET/11-11:50 a.m. PT to explore timely use cases from state and local organizations and learn what type of techRead… Read more »
Accessibility ensures that all citizens, regardless of their circumstances, can understand and utilize the support available to them. Prioritizing accessibility also enhances civic involvement and promotes equity. In short, understanding how to improve accessibility helps government agencies to better fulfill their mission of serving the public. Join us online Monday, July 14, from 4-4:30 pm.Read… Read more »
In today’s digital-first world, government agencies are under pressure to modernize — fast. The key? Empowering your workforce with the right AI-capable tools, secure infrastructure, and agile processes to meet mission-critical goals. Join us on Tuesday, June 24 at 2 p.m. ET/11 a.m. PT, to hear from industry experts about how the advent of artificialRead… Read more »
Many agencies are falling behind in their efforts to streamline operations, and one key culprit is the lack of a unified approach to managing data in a hybrid and multicloud environment. An agency’s data is its single most valuable asset, but only when it is secure, resilient and handled by skilled personnel. Join us onRead… Read more »